- Report: #970800
Complaint Review: Diet Patch - Phoenix Arizona
Reported By:
Verda -
Memphis, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Diet Patch
PO Box 90336 Phoenix, 85066877 Arizona, United States of America
Phone:
877773152
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Diet Patch DP There was not trial peroid as indicated on TV. Call In to cancel but no one answered the phone.Never said the order would be $89.00 Phoenix, Arizona
The product and advertisement is very miss leading.It is a told Rip- Off. No one answers the Telephone. I can't afford this product called to withdraw all orders and we can't get an any to talk too. The product does not work.
1 Updates & Rebuttals
DietPatchToday
United States of AmericaCustomer signed up for a trial
#2UPDATE Employee
Wed, November 28, 2012
Customer signed up for a 14 day trial, agreeing to the terms and conditions that they would be billed the full price if they did not
cancel before the 14 day trial period had ended. We do not do any TV advertising.
Customer can see the last step of the order page here that shows the terms and conditions box is required to be checked (Also notice the condensed version of the terms to the left of the page as well):
www.dietpatchtoday.com/order.php
The full terms and conditions the customer agreed to are located here (They can also be clicked on on the order page, on the home page, and in the email sent to the customer after their trial order was placed):
www.dietpatchtoday.com/terms.htm
The customer was sent the 14 day trial and the product was delivered to the customer.
Customer did not cancel within the 14 days like agreed to if they did not want to pay for the product and was charged the full price for the product.
The trial period does begin on the order date and that is disclosed both on the order page, the terms and conditions that are required to be agreed to, on the main website, and a link to the terms and conditions are emailed to the customer with their order. We extend trials all the time for people who email or call in before the 14 day window has passed and are always happy to give customers more time to try the product.
We also allow customers to return the product if it is not used for a refund if that is what the customer wishes to do. We do not do anything that is not disclosed on our website, is required to be agreed to before placing an order, and is sent to the customer.
Our support number and email address are right on the front page of our website. It is also emailed to the customer when they order. Customer can call or email in to return product for refund if that is what the customer wishes to do.
