#20
Mon, May 13, 2002
I still have not heard back from Diet ZX or Vitafree.com and I had written my local tv station WSOC-TV Channel 9 and asked Don Griffin for help retreving my money back. Today Don Griffin came to my home and did a story for the local television station in order to alert people in my area not to submit to the bad business tactics of this company. Mr Griffin had received a letter back from Diet ZX stating that they would be sending me a refund in full. The letter was dated 4-29-02. So we will see if they stand behind it. If not I will pursue it until I do. I see there are several complaints on here stating the same problem I did, call your local television station and see if they have a good service as Don Griffin and WSOC-TV 9 does. It is great and I am sure if you check there is a local person in your area to help too. I will write and let you know how I make out. Good luck to all of you in your efforts to get your refunds.
Jane
Van Nuys,#3UPDATE Employee
Sun, April 14, 2002
I cannot give you my name because I am an employee of this company. If want to call the 800#, call on thursday and friday. The call center is open until 5pm Pacific Time. There is always someone there until 5pm. If you talk to Emelina or Claudia (Call Center Mgrs.) they will just listen to what you have to say and not help you. I work in the call center and they do that all the time. If the customer service rep. tells you that they have to take your # down and Eme or Claudia will call you back, forget about it. And do not bother talking with Gary. He is arrogant and will not hear anything you have to say. The next time that you call, they will tell you that they have a "call list" and your name wasn't on the list and that's why a call wasn't returned to you. You can call 818-955-5068 (It's Maria Rodrigues's office #. She's the Market supervisor for the call center. If for some reason, the # is changed, call information to Genesis Intermedia Inc. in Van Nuys (pronounced Nies like Dies), California. If you call information and get the # from there, a receptionist named Cheryl will answer the phone. She is a hard one to get by, but if you are extremly nice to her and specifically ask for Maria Rodrigues and sort of sound professional, she will let you through. If you get to Maria's voicemail, leave a message for her just to call you back regarding one of the 800#'s that is listed on the television screen and that All the calls are going to your business. They are worried about losing calls (I mean money). I tried to access our website, but for some reason the address is no longer valid. This place is no place to get products or to be employed at. I hope that this helps you. Jane Doe