- Report: #682595
Complaint Review: Direct E-Cig - Naples Florida
Reported By:
Connie Cooper-Szymczak for Jean Coo -
Cheektowaga, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Direct E-Cig
2338 Immokalee Rd. #419, Naples Florida, 34110 Naples, 34110-1445 Florida, United States of America
Phone:
1-888-217-9026
Web:
directecig.com
Categories:
Business Rating:
(0)
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Direct E-Cig directecig Warning: Company is falsely advertising their E-Cig product is a free trial and when paying for shipping, they later tell you you will be charged. Naples, Florida
I ordered Direct E-Cig for my mother because she has emphysemia and she needs to quit smoking. I received my confirmation email on December 23, received a phone call on Christmas Eve regarding my order, was told the cost and that I had 14 days to let them know whether I wanted to continue or not. My mother did not get her order until January 5th, we had a death in the family and I could not get to my mothers to help her to interpret the instructions until almost a week later. By this time my account was debited for the $109 and some change. I feel they did not fully make me aware of how this was going down, I had seen the article on MSNBC who had in my opinion endorsed the product but should have made the consumer more aware of the technicalities. I feel that if my Mother had actually liked the product I would not be complaining except for the sneaky way in which Direct E-Cig gets your money whether you are satisfied or not. I now have 3 days to post mark the product back to Direct E-Cig and God only knows if my account will ever be rectified for the cost.
