- Report: #1276172
Complaint Review: Direct Express - Nationwide
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Author Confirmed
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Direct Express
Nationwide, USA
Web:
Direct express
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Direct express Stolen identity Nationwide
December 22, 2015 I went to the store at 10 in the morning and I handed my card to swipe for a payment and it said invalid check the account to see there was still $684 in there I didn't understand why it wasn't working so thinking nothing of it. I pulled out another card and paid for what I got. later on I went to go get gas and tried to swipe the card again and it said declined so I call direct express to find out my card had been re-issued upon request when I never requested a new card I had my card in my wallet so I finally figured out how to get a hold of a live person after calling five times and was told my address my phone number and my email did not match. I've lived at the same address for over 10 years gave them other information to verify who I was and was told somebody called at 11 o'clock at night and said that their card was damaged pretending to be me knew my Social Security number my birthday my address changed my address my phone number and my email address and had a new card sent to Miami. Luckily I found out in time and canceled that card had a new card sent out to me. went to Social Security put fraud on both my children's accounts which is who I'm receiving the benefits for because they both have autism and fragile X. I feel so violated by direct express and filed a police report and contacted Equifax. Direct express is not a safe company you should feel safe using it because it's connected to Sosa security benefits for old people or children or whatever else may be going on but it is not it's a fraud it's a scam. they are so rude and have no security on their system for anything nor do they care about the problems that you go through with fraud because of them
