- Report: #426622
Complaint Review: Direct TV - Alexandria Virginia
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Direct TV
www.directtv.com Alexandria, 22310 Virginia, U.S.A.
Phone:
800-494-4388
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Direct TV HAS A RIPOFF $420 CANCELLATION FEE THAT THEY NEVER TELL YOU ABOUT!! Alexandria Virginia
I recently ordered direct tv after they enticed me with a $29.99 per month fee.. which it actually comes out to about $50, but that's not really my complaint. I called to cancel service after having it for about 3 months because it's way slower than cable. They then inform me that I would be charged "at least $420" as a cancellation fee. I was shocked and asked why, the rep replied, "because you agreed to a lease on the DVR for 24 months at $20 month". I responded by saying that of course I would return the equipment, but she said that the $420 charge was separate. I explained to her that I had never been told of the fee when ordering the service nor had I signed anything. Her lame argument was that by verbally agreeing to have them install service, I was agreeing to lease the equipment.. BS!! Should could not provide me with anything I had signed nor any recording stating that I had agreed to any charge or even was ever informed of it. This is BS, I have a small business and could never get away with ripping off someone like that!! So I have to stick with this crappy service until 2 years is up?? At least cell phone companies inform you upfront. If there is anyone out there please help!!
Cyrus
alexandria, Virginia
U.S.A.
Cyrus
alexandria, Virginia
U.S.A.
3 Updates & Rebuttals
John
Bound Brook,New Jersey,
U.S.A.
Direct Tv
#2Consumer Comment
Thu, March 12, 2009
Same here! They called with a free upgrade offer. My nephew anwsered the phone, and said yes to the upgrade. They NEVER spoke to me the account holder. They installed the upgrade, the next day I see a charge on my on-line account for 348.00 for the upgrade. I immediately called them and cancelled the service and returned the DVR. Next thing I get in the mail is a bill for $819.00 for the equipment (that I had already returned) and an early cancellation fee of $420.00, plus other charges. When I called them again, they said you agreed to an upgrade! I said I did not, show me something I signed authorizing this, let me hear a verbal recording of my agreeing to this? Oh, we don't have anything in writing, your requesting is good enough!!! But I didn't request it!!!! Our records show you did! These people are horrible!!!!! Compeletly incompetent! I was a customer with Direct Tv for ten years, paying them $125.00 for service on average montly. I own a muti-family home. All my tenets (3) had Direct Tv. Guess what, NOBODY has Direct Tv anymore, and they never will so long as I own this building. They have cost themselves thousands in annual service revenues. And they'll NEVER see that $819.00, NEVER. I'm disputing it with the credit reporting company, and if that don't work, I'll sue Direct Tv in small claims court!
K. Rashid
Oceanside,California,
U.S.A.
Same early cancellation garbage
#3Consumer Comment
Mon, February 23, 2009
Cyrus I had the same early cancellation problem with DTV. It is a shambles. They direct you to write their dispute headquarters in CO, but they are really based in El Segundo CA. I sent a 20 page protest to my credit card company, including 9 e-mails from DTV and my original dispute letter. I just wanted 50% off of $440, but now I am disputing the entire charge. The CEO made $28 mil last year! Ken Rashid
Edgeman
Chico,California,
U.S.A.
Was this in your service agreement?
#4Consumer Comment
Fri, February 20, 2009
Since I obviously wasn't there, I do not know what was in the paperwork that you signed. A quick check of the DIRECTV website shows this: http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=1100106 "Cancellation Fee Varies If you do not fulfill your Programming Agreements, DIRECTV may charge you a pro-rated fee of up to $360 for standard equipment or $480 for advanced receivers." Was there anything like that in your agreement?
