- Report: #273690
Complaint Review: Direct TV - Phoenix Arizona
-
Author Confirmed
Why?
Direct TV
P.O. Box 78626 Phoenix, 85062 Arizona, U.S.A.
Phone:
800-531-5000
Web:
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Direct TV Ways to keep you from canceling after bad service. Phoenix Arizona
I was having trouble with my DVR and had 2 service calls. I finally found out that it needed another wire installed to work properly. I was not told this when I purchased it and it did work fine until recently. I was told no charge for them to come out which they charged $70.00. After calling they did remove the charge. They came out again and replaced the DVR and never said there was a charge.
We were not happy with the week long wait for repair and decided to cancel and go with another company. We were informed we had a contract, which we asked for a copy and were told it was verbal so we called again. We were told that when you have a service call this puts you in a new 2 yr. contract because they replaced the DVR.
I think I should have been told when they were at my home and signed a paper to agree before they did the work. This is just a sneaky way to keep you as a customer.
I should have to right to have the company of my choice when I want. They have not done me any favors in the 5 yrs why should I stay with them and there long wait for phone service and physical service. They are getting the DVR back so why do I have to committ to 2 more yrs with this company, because they say so. I never heard of a contract when I got this service so why now. Don't go with a company who changes their policy for their benefit.
Trisha mazzaro
Bradenton, Florida
U.S.A.
We were not happy with the week long wait for repair and decided to cancel and go with another company. We were informed we had a contract, which we asked for a copy and were told it was verbal so we called again. We were told that when you have a service call this puts you in a new 2 yr. contract because they replaced the DVR.
I think I should have been told when they were at my home and signed a paper to agree before they did the work. This is just a sneaky way to keep you as a customer.
I should have to right to have the company of my choice when I want. They have not done me any favors in the 5 yrs why should I stay with them and there long wait for phone service and physical service. They are getting the DVR back so why do I have to committ to 2 more yrs with this company, because they say so. I never heard of a contract when I got this service so why now. Don't go with a company who changes their policy for their benefit.
Trisha mazzaro
Bradenton, Florida
U.S.A.
