Satinstaller
Grindstone,#2Author of original report
Sat, March 21, 2009
Also there are factors that effect your pay grade most of which are under your control some that arent, Now the company is aware of these problems and does nothing about it. Now why would they do nothing? Because it helps keep you in a lower pay grade thus saving them money. Now i'll try to explain what i mean by this. If your given 3 jobs to complete and you complete all 3 jobs you are given 100% completion rate for that day. Keep that up over 3 months and you would get points that help you raise yourself a pay grade. There are other categories but ill cover the the most obvious problem with the system. So With this system "glitch" some jobs cancel or reschedule sometimes after their faxed to you and sometimes weeks before so you never even knew they existed. Now potentially if your given 3 jobs on any work day there's a chance you really have 5 or more jobs under your tech ID. So how does this affect you? Well If your faxed 3 jobs but the system has you down for 5, there your completion for that does is not 100% it would be 60%. Now your not getting your full point potential. thus you stand the chance to stay in your current pay grade instead of going up one or even worse going down one. Now the company directsat usa knows of these problems. Even the supervisors researched it and found the problem. But directsat refused to fix this glitch that only hurts the technician. Another problem that isn't always in our control is service calls, for instance you get an elderly 80+ yr old lady or man that cant operate the system no matter how many times you explain it to them. each time they call in that also hurts your numbers, but the difference with that is, its partially within your control. The Completion rates are not and they are holding tech's beneath there proper pay grades. And i feel directsat knowing this, intentionally doesn't fix this to pad their wallets.