- Report: #1401797
Complaint Review: DirecTV & Asurion - Nationwide
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Author Confirmed
Why?
DirecTV & Asurion
Nationwide, USA
Phone:
800.531.5000
Web:
N/A
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DirecTV & Asurion False Advertising Nationwide
I have been set with Direct Tv for over nine years. I have also had their premium protection plan through Assurion. I have a 75 inch TV but I paid over $9000 for I was told that my TV was covered because I have accidental damage coverage. My TV started getting pixelated and I called Assurion. I paid my $50 fee and A technician came out to diagnose the TV. Direct Tv then called me and said that my claim was denied due to physical damage. I asked to speak with a supervisor and the supervisor stated the same thing. I was so upset that I called DirecTV and was going to canceled my service, but the retention department read through Asurions terms and conditions and showed that the TV should be covered under the plan that I had. They told me to speak with a supervisor and to file a report because the terms and conditions clearly show, all electronics in the home including TVs are included in the protection plan Premier for accidental damage. Sparing you the details over several days in several hours I complained got transferred to numerous people and to say the least never got the situation resolved if anything got more frustrated. And I didn't call AT&T and let them know I had a mobile wines and was paying almost $900 a month for my mobile service another $200 a month for my cable service, and I was canceling all of it because of the principle of the situation. You don't sell protection plan stating all the electronics in your home is covered if it's clearly not. I would've bought and Extended Warranty through the TV manufacture had I known I was not covered. This is clearly false advertising. Who knows how many other people they've done this to. They collect the $25 a month for years and never actually fix anything because they find some out within their terms and conditions that nobody else can find. Plus I had to pay my $50 deductible to have somebody come look at my TV and I was told that is not refundable. I am beyond angry and I'm very surprised that there's are not a lawsuit already pending with this company .
