Linda
Enfield,#2Consumer Suggestion
Wed, June 24, 2009
File complaint with Federal Trade Commission www. ftc.gov Click: Consumer Protection Click: box to right Complaint Assistant Then File Complaint with BBB www.bbb.org Click: For Consumers Click: Complaints Then File a complaint with your Attorney General It's Free! If more of us do this, something will be done. I have filed complaints in the past and have had great results. Good Luck, Linda
Judy
Studio City,#3Consumer Comment
Sun, March 29, 2009
Although fishing cable through your house is not standard installation, they should only charge you for when they actually do more than just attach the new RD-6 Coaxial Cable to old coaxial cable and just pull it through. That takes all of 30 seconds and is hardly "fishing." Actually fishing the cable down into the wall for the new second receiver is different and chargeable. I live in the same area and I had the same problems with these installation guys. A weasal named Sergio charged me for fishing new wire saying that my previous Dish Network Coax Cable for their HD was not the same as what DirecTV uses. But it is! They both use the RD-6 cable! He also charged me for putting my dish on the wall when standard installation says it goes on either the wall or roof. I paid him because he refused to install, but after many phone calls, I was able to get a credit. They said they have no way, anymore, to call the installer. Corporate took away all their company phone books. Stupid!! The last women I spoke to said that what he did was against their policy. I read another report in our area where these installers were doing something similar to them. I think the installers know they aren't being watched by DirecTV and are just doing whatever they want!