- Report: #213924
Complaint Review: DIRECTV - Glendale California
-
Author Confirmed
Why?
DIRECTV
P.O. Box 29079 Glendale, 91209-9079 California, U.S.A.
Phone:
800-531-5000
Web:
N/A
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DIRECTV ripoff Unauthorized bank transactions Glendale California *EDitor's Suggestions on how to get your money back into your bank account!
I, too have fallen victim to the lies, rudeness, and unwillingness to help of the customer rep department of this poorly run company of DIRECTV. I never in my life have dealt with such unwilling to help people. I have reviewed the other reports that customers have wrote and the rebuttals by those who are employed by this so-called company. How can they condone the rude actions of their coworkers! In my part of the usa our motto in business is the customers always right. You'll find a way to recover but you'll always have customers because they are satisfied.
I am a business owner and have encountered folks who didn't like a certain charge and i adjusted to make them happy but learned i could recoupe other ways and they are still my customer happy as ever.
Last month when my DIRECTV bill was due I paid as I always have-online with debit card. I had a huge bill because they put my NFL Sunday Ticket all on one bill instead of the usual spreading out over months starting in July. My bill was $407. I paid the minimum allowed payment with authorization code given to me by customer rep and my banking institution.
I do my banking online so come Monday morning (I made payment on Saturday) I check my bank account which I do daily and my payment of $212 was taken out with authorization number as usual but then that very morning there was a transaction using my routing numbers off the bottom of my checks taken out for $159 to DIRECTV with no authorization code.
I immediately call my bank because it won't hardpost until the next morning. They confirm the way and the name it was transacted with but cant trace the route the money went yet.
So I call the WONDERFUL people at the account dept of DIRECTV!
They don't have any transactions in my account for that amount, just a $212 payment. They ask me to send a copy of my bank statement to the finance dept via fax. I do that within 2 minutes. No response that day. Next day it hardposts money goes to DIRECTV my account overdrafts now im incurring $29 a day for someones mess up.
I call again and I get a rep who sounds like an automated machine. Don't answer my questions, just has a one track line over and over until I lost my patince with her and I asked for a transfer to the finance dept where my statement is faxed and they are supposed to be handling it. "Sorry ma'am they don't have a direct line, we have to make requests to them."
Well someone better get requesting because it has now been two weeks and my bank has refunded me the money and investigating AND keeping me informed of their progress unlike the "good folks at DIRECTV who really don't give a crap about anyone."
Where do they find these employees or should I say is brainwashing part of their employee training? No human should be as uncaring as these people are. Sorry to those select few that are good employees but they obviously don't put you in the customer service dep't.
And for all you who are employed there and rebuttal these complaints-can't you see a trend here? I'm almost at the point of believing these identity thefts are being done right out of the finance dep't of DIRECTV! How easy it would be!Access to all these bank numbers and capable of hiding payments where they want them.
This company needs to be thoroughly investigated before they go under because I can't see them keeping too many customers when they treat them like this. And there are a select few of us who need questions answered and closure before they close up shop!
Moral of this story is...yes i still owed DIRECTV a balance of $195. But i still do even after the $159 was taken and never credited to my account. Had it been there would not be this complaint! I owed it. It would've been wrong without being authorized but I owed it.
Robin
LOGAN, Ohio
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on DirectTV
I am a business owner and have encountered folks who didn't like a certain charge and i adjusted to make them happy but learned i could recoupe other ways and they are still my customer happy as ever.
Last month when my DIRECTV bill was due I paid as I always have-online with debit card. I had a huge bill because they put my NFL Sunday Ticket all on one bill instead of the usual spreading out over months starting in July. My bill was $407. I paid the minimum allowed payment with authorization code given to me by customer rep and my banking institution.
I do my banking online so come Monday morning (I made payment on Saturday) I check my bank account which I do daily and my payment of $212 was taken out with authorization number as usual but then that very morning there was a transaction using my routing numbers off the bottom of my checks taken out for $159 to DIRECTV with no authorization code.
I immediately call my bank because it won't hardpost until the next morning. They confirm the way and the name it was transacted with but cant trace the route the money went yet.
So I call the WONDERFUL people at the account dept of DIRECTV!
They don't have any transactions in my account for that amount, just a $212 payment. They ask me to send a copy of my bank statement to the finance dept via fax. I do that within 2 minutes. No response that day. Next day it hardposts money goes to DIRECTV my account overdrafts now im incurring $29 a day for someones mess up.
I call again and I get a rep who sounds like an automated machine. Don't answer my questions, just has a one track line over and over until I lost my patince with her and I asked for a transfer to the finance dept where my statement is faxed and they are supposed to be handling it. "Sorry ma'am they don't have a direct line, we have to make requests to them."
Well someone better get requesting because it has now been two weeks and my bank has refunded me the money and investigating AND keeping me informed of their progress unlike the "good folks at DIRECTV who really don't give a crap about anyone."
Where do they find these employees or should I say is brainwashing part of their employee training? No human should be as uncaring as these people are. Sorry to those select few that are good employees but they obviously don't put you in the customer service dep't.
And for all you who are employed there and rebuttal these complaints-can't you see a trend here? I'm almost at the point of believing these identity thefts are being done right out of the finance dep't of DIRECTV! How easy it would be!Access to all these bank numbers and capable of hiding payments where they want them.
This company needs to be thoroughly investigated before they go under because I can't see them keeping too many customers when they treat them like this. And there are a select few of us who need questions answered and closure before they close up shop!
Moral of this story is...yes i still owed DIRECTV a balance of $195. But i still do even after the $159 was taken and never credited to my account. Had it been there would not be this complaint! I owed it. It would've been wrong without being authorized but I owed it.
Robin
LOGAN, Ohio
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on DirectTV
