Benthefinanceguy
Buffalo,#2
Thu, September 17, 2009
The corrected information still doesn't make sense...If you had the dish installed on 8/27, how were you already disputing a bill on 9/2? Are you saying that you received your first bill within one week of having the dish installed? I think you should post the details of the bill in order to clarify base rates, billing dates, installation charges, taxes, etc.... the story is very murky at this point.
Ashley
springfield,#3
Thu, September 17, 2009
I looked through their website on the 29.99$ offer:
Get our largest selection
of HD programming, HD or DVR
upgrade! Sign up for a new
satellite TV programming package
with DirecTV today. We recommend
the "Choice Extra" package.
It's a huge value at only
$29.99*
per month and is packed with
over 200 channels with Locals
included**.
Ashley
springfield,#4
Thu, September 17, 2009
Was the 29.99$ a rebate offer? I have seen in many markets this fee be a rebate offer where you have to go to a separate website and enter a code, or sign up for something, in order to get the advertised price. I still don't know where you get the 15 day cancellation clause in texas either. I've looked everywhere for it.
It there is a cancellation clause in texas that is going to be your only defense. If it there is not one, then you do owe the money. The BBB won't do anything for you, a lawyer is your best best.
Angela
USA#5
Thu, September 17, 2009
Thank you Ashley! You are right...this is the author of the original post here, and upon rereading, my content is bit confusing in places. My dates are in error. I was typing my report QUITE late last night - after my infuriating phone call with Directv - and I was quite upset when writing, so I am sure that contributed to the quality (or lack of) of my writing . The dates are as follows:
8/20: initial phone discussion w Directv to find out about rates and service, and ultimately acceptance of their offer.
8/27: installation
9/2: phone call requesting adjustment of rate...we were refused, so it was after that that I requested a disconnect ( what I did not detail in my initial report was the rude treatment I received while on the initial phone call form the first three people I spoke to).
Initially, we did really want the service, so you are wrong to suggest that I really didn't want the service to begin with. However, after the appalling customer service and discrepancies, I did decide I'd rather go with NO TV whatsoever than do business with a company that seemed so untrustworthy.
You are also wrong on one other point. It is the BASE rate I am referring to when I say I was assessed $55 instead of the $29.99 initially offered.
So, I hope this helps other who may be trying to make sense of my rip-off report.
Just FYI: We have contacted the BBB, a lawyer , and the FTC regarding our case. The BBB web site reports over ten-THOUSAND complaints similar to ours and has intervened successfully for many of them. My husband and I are hoping this is going to be the case for us.
Ashley
springfield,#6
Wed, September 16, 2009
Okay. I'm confused. Did all of this happen in the future? At first I thought maybe you messed up one date but you are quite consistant throughout this post that all of this occured in september.