- Report: #721841
Complaint Review: Dish Network - Englewood Colorado
Reported By:
Ross -
St Francis, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dish Network
9601 S. Meridian Blvd. Englewood, 80112 Colorado, United States of America
Phone:
1-888-624-3474
Web:
www.dishnetwork.com
Categories:
Business Rating:
(0)
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Dish Network lied, cheated, stole, and vandalized my property! Englewood, Colorado
I am a subscriber to DishNetwork for about two years. I called them (Sunday, March 6th) to upgrade my system to allow TV Everywhere. I spoke to a rep that told me "no problem" but had to check my current system. He noticed that I had 2 standard definition receivers in addition to the 2 HD receivers. One of the standard def receivers I bought for full price at Radio Shack. The other 3 are leased from Dish. The rep told me that before they can upgrade my system for TV Everywhere, I needed to replace all standard def receivers with HD receivers, which according to him, was the only way to get TV Everywhere. He then told me that after the receivers are swapped out, that I need to call back to set up the TV Everywhere which involves getting a Sling Adapter.
I authorized the swap out in order to receive the services that I wanted. The next day (Monday, March 7th) they swapped out the SD receivers for 2 new HD receivers. In addition, with out my knowledge, they removed my satellite dish and replaced it with another bolted to the top of my roof through the shingels. Wednesday, March 9th, I called back to get my Sling Adapter installed as instructed by the rep from DishNetwork. They told me I can no longer add the Sling Adapter because I have already used an upgrade by getting the HD receivers. They also told me that the first rep was wrong in saying that I needed all HD receivers. And even though I was misinformed, they said at this point there is nothing they can do.
Then they would pass me over to other reps that said they would look into it and call me back. I've called them back several times now with no definate answer on what they were going to do. I waited a couple of more weeks for a response and decided to call them back myself again on Sunday, April 25th. They outright told me that they are not going to do anything for me. Outraged, I told them that I want my old system back with the ability to use my purchased SD receiver instead of leasing one of theirs, and they said it is impossible. They said there is absolutely nothing that they can or will do for me. I was swindeled out of using my own equipment and getting the system that I wanted. Now I have holes in my roof for a satellite dish that I didn't want.
I authorized the swap out in order to receive the services that I wanted. The next day (Monday, March 7th) they swapped out the SD receivers for 2 new HD receivers. In addition, with out my knowledge, they removed my satellite dish and replaced it with another bolted to the top of my roof through the shingels. Wednesday, March 9th, I called back to get my Sling Adapter installed as instructed by the rep from DishNetwork. They told me I can no longer add the Sling Adapter because I have already used an upgrade by getting the HD receivers. They also told me that the first rep was wrong in saying that I needed all HD receivers. And even though I was misinformed, they said at this point there is nothing they can do.
Then they would pass me over to other reps that said they would look into it and call me back. I've called them back several times now with no definate answer on what they were going to do. I waited a couple of more weeks for a response and decided to call them back myself again on Sunday, April 25th. They outright told me that they are not going to do anything for me. Outraged, I told them that I want my old system back with the ability to use my purchased SD receiver instead of leasing one of theirs, and they said it is impossible. They said there is absolutely nothing that they can or will do for me. I was swindeled out of using my own equipment and getting the system that I wanted. Now I have holes in my roof for a satellite dish that I didn't want.
3 Updates & Rebuttals
rfritty
St Francis,Wisconsin,
United States of America
Completely Satisfied
#2Author of original report
Thu, April 28, 2011
Today DishNetwork was here and completely fixed all the issues. They intalled the correct receiver and Sling adapter. Everything works perfectly. For my troubles, I am not being charged for anything.
I am very satisfied!
Thank you!
rfritty
St Francis,Wisconsin,
United States of America
Rectified
#3Author of original report
Wed, April 27, 2011
After submitting my complaint to several websites (about 6 including this one) and to the BBB, FTC, FCC, and my local TV station, they have finally decided to make this issue right.
It is unbelievable that I had to go through all this hassle for the past month for something that should have been taken care of immediately.
They are going to send me a new receiver and the Sling adapter that works with it.
Unfortunately, they are going to charge me for shipping the new stuff here and shipping the old ones back (something that would have been free to begin with).
Not completely satisfied but will finally get what I wanted to begin with.
ACCT XXXXXXXXXXXXXXXX
MaryB@Dish Network
Englewood,Colorado,
USA
Offer of assistance
#4UPDATE Employee
Wed, April 27, 2011
I am sorry that you were given incorrect information about getting the TV Everywhere set up in your home. It sounds like the recent upgrade that was done has switched you from a Western Arc installation to an Eastern Arc. I would need to look at your account to know for sure that this is what was done. I would like you to please contact me via e-mail so I may review your account and see if there is anyway we change your install back. I look forward to hearing from you. Thank you!
Mary Catherine Brady
DISH Network Customer Support
[email protected]
