- Report: #397767
Complaint Review: Dish Network - Internet
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Dish Network
http://www.dishnetwork.com/redirects/promotion/offer1/?=WT.srch=1 Internet, U.S.A.
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Dish Network Debited my acount for $710.00 for an account that is not mine without my authorization Lancaster Internet
This is the letter I filed with their customer service:
My now estranged friend was contacted by DishNetwork to promote an offer to have services installed in her home. All she needed was a debit account number that was only to be hit for $2 to activate her account. The monthly charges were to be billed to her home address of 45 dollars monthly. I became estranged from this friend on August 4th and contacted Dish to assure that my account would not be billed to cover the monthly charges and I was assured by the account rep that the issue was noted on the account, that I would not be dunned for these services. He also mentioned to me to check my bank account on the 21st of august and if my account was charged to call back and they would quickly reverse the transaction. Since then I have heard nothing from the account holder, Dish, and my account was not debited. Life goes on... or so I thought.
Yesterday I got my bank statement and it was debited $210.00 on the 1st of Dec and $500.00 on the 2nd of December. I contacted customer service, explained my dilema and the person on the line again said "Sorry for the inconvenience, Sir, I will note the account and forward you to account services to rectify this matter". I got a lady on the phone that could hardly speak english and was very hard to communicate with. In the end she advised me that my account was used to open the account on the $2 promo and that would be the account used to clear any charges. Now, I guess you can it's my own fault for doing what I did, and duly noted. But, however, this business gives out false assurances that they do not follow through on. I had no contact with this company as they do have my cell number on file, they never contacted me to let me know she was not paying her bill and that the account was going to be cancelled... they just hit my bank account for $710.00 without notice, 5 months after assuring me my account was taken off the billing for their customer. I don't live with nor ever lived with this person, I do not own the account and I paid this money for services not rendered to me. They lied at the beginning, they lied in august when I called to ensure I had no commitment or connection to their account with this customer.
Christopher
North Haverhill, New Hampshire
U.S.A.
My now estranged friend was contacted by DishNetwork to promote an offer to have services installed in her home. All she needed was a debit account number that was only to be hit for $2 to activate her account. The monthly charges were to be billed to her home address of 45 dollars monthly. I became estranged from this friend on August 4th and contacted Dish to assure that my account would not be billed to cover the monthly charges and I was assured by the account rep that the issue was noted on the account, that I would not be dunned for these services. He also mentioned to me to check my bank account on the 21st of august and if my account was charged to call back and they would quickly reverse the transaction. Since then I have heard nothing from the account holder, Dish, and my account was not debited. Life goes on... or so I thought.
Yesterday I got my bank statement and it was debited $210.00 on the 1st of Dec and $500.00 on the 2nd of December. I contacted customer service, explained my dilema and the person on the line again said "Sorry for the inconvenience, Sir, I will note the account and forward you to account services to rectify this matter". I got a lady on the phone that could hardly speak english and was very hard to communicate with. In the end she advised me that my account was used to open the account on the $2 promo and that would be the account used to clear any charges. Now, I guess you can it's my own fault for doing what I did, and duly noted. But, however, this business gives out false assurances that they do not follow through on. I had no contact with this company as they do have my cell number on file, they never contacted me to let me know she was not paying her bill and that the account was going to be cancelled... they just hit my bank account for $710.00 without notice, 5 months after assuring me my account was taken off the billing for their customer. I don't live with nor ever lived with this person, I do not own the account and I paid this money for services not rendered to me. They lied at the beginning, they lied in august when I called to ensure I had no commitment or connection to their account with this customer.
Christopher
North Haverhill, New Hampshire
U.S.A.
1 Updates & Rebuttals
Dezi
Northglenn,Colorado,
U.S.A.
Suggestion
#2Consumer Suggestion
Sun, May 24, 2009
Don't EVER lend your card out to start a service. The card number can only get charged if YOU choose to supply it. The card used to start an account at big companies can be charged for cancellation fees and unreturned equipment. The contracts even state this. You shouldn't be mad at Dish but should instead blame yourself for your judgment about giving out your card number to someone you didn't know well enough.
