- Report: #283603
Complaint Review: Dish Network - Nationwide
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Dish Network
dishnetwork.com Nationwide, U.S.A.
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Dish Network they got moeny out of my bank account for pay per view movies while i am overseas Dishnetwork New York
Dear Mr. Ali,
Thank you for your e-mail. I have forwarded your inquiry to our Consumer Affairs Division for reply, at [email protected]. I hope this is helpful.
Sincerely,
Kathleen Titsworth
Department of Banking
-----Original Message-----
From: hassan hassan [mailto:[email protected]]
Sent: Sunday, November 04, 2007 11:36 AM
To: Titsworth, Kathleen
Subject: STOLEN CARD NUMBER
DEAR DEPARTMENT OF BANKING MANAGER, THE FOLLOWING IS THE E-MAIL I VE' SENT TO SOVEREIGN BANK (ON BROADWAY ASTORIA-QUEENS-NY),AND I GOT NO HELP AT ALL,WOULD YOU PLEASE LET ME KNOW WHAT TO DO IN CASE TO STOP THE THE USE OF MY STOLEN CARD NUMBER AND TAKE CARE OF MY BANK ACCOUNT WHILE I AM OVERSEAS,THANK YOU
HERE IS THE E-MAIL:
DEAR SOVEREIGN BANK MANAGER,
I WOULD LIKE TO LET YOU KNOW THAT I AM WRITING FROM OVERSEAS(EGYPT), SINCE JUNE 1st 2007 I AM SITTING NEXT TO MY MOM WHILE SHE IS HAVING KIDNEY TRANSPLANTATION OPERATION,AND IT WAS A SURPRISE FOR ME THAT MY BANK ACCOUNT NUMBER WAS STOLEN WHILE I AM HERE IN EGYPT AND WAS USED TO GET SOME MERCHANDISE (FROM DISH NET WORK) WHICH I HAVE NEVER MADE,JUST TO LET YOU KNOW I HAD NO ENOUGH MONEY ON THE ACCOUNT(ITS JUST A VISA CHECK CARD),THERE IS NO MONEY TO COVER (ITS NOT A CREDIT CARD).
ACCORDING TO THAT, MY ACCOUNT WAS CHARGED OFF AND CLOSED BY SOVEREIGN BANK,WHILE I AM STILL HERE IN EGYPT.
DEAR SIR,I AM QUITE SURE THAT MY SOVEREIGN BANK IS VERY SAFE AND WOULD TAKE GOOD CARE OF MY BUSINESS WHILE I AM OVERSEAS,WOULD YOU PLEASE INVESTIGATE THAT AND DO WHATEVER STEPS TO STOP THAT FRAUD AND TO TAKE CARE OF MY SOVEREIGN BANK ACCOUNT UNTIL I FINISH WHAT I AM DOING HERE AND COME BACK TO NY,I AM JUST WONDERING HOW COME THE BANK AUTHORIZE THE PAYMENT WHILE THERE IS NO MONEY ON THE CHECKING ACCOUNT AND WITHOUT MAKING SURE THAT IS THE RIGHT PERSON IS USING THE CARD,
HERE IS MY INFO.
NAME: HASSAN ALI
ACCOUNT # 146079736
LAST FOUR DIGIT OF MY S. S. : 1078
ADDRESS: 32 21 37TH ST APT 12
ASTORIA NY 11103 MOVED RECENTLY TO :
41 11 40th ST. 2E
L.I.C NY 11104
HOME IN (NY): 718-392-6206
CELL: 917-403-6773
AND THIS IS WHAT DISH NETWORK PEOPLE HAS TO SAY WHEN I BROUGHT THAT ISSUE TO THIER ATTINTION,(ENCLOSED IS A COPY OF THE E-MAIL I RECIEVED FRO THEM):
Dear Hassan,
Thank you for your email. I'll be happy to assist you in this matter. After further review of your account, our records indicate that some one ordered many adult PPV's on your account, therefore your bill was very high. We did reverse some of the charges on your account. Unfortunately, you will be responsible for the rest. I am very sorry to hear about your mother's situation, unfortunately, there is nothing we can do about this situation. Please accept our apologies for the inconvenience and confusion caused by this issue.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email.
Sincerely,
Goncalo J.
DISH Network eCare
Pine Brook
______________________
Nasalha
astoria, New York
U.S.A.
Thank you for your e-mail. I have forwarded your inquiry to our Consumer Affairs Division for reply, at [email protected]. I hope this is helpful.
Sincerely,
Kathleen Titsworth
Department of Banking
-----Original Message-----
From: hassan hassan [mailto:[email protected]]
Sent: Sunday, November 04, 2007 11:36 AM
To: Titsworth, Kathleen
Subject: STOLEN CARD NUMBER
DEAR DEPARTMENT OF BANKING MANAGER, THE FOLLOWING IS THE E-MAIL I VE' SENT TO SOVEREIGN BANK (ON BROADWAY ASTORIA-QUEENS-NY),AND I GOT NO HELP AT ALL,WOULD YOU PLEASE LET ME KNOW WHAT TO DO IN CASE TO STOP THE THE USE OF MY STOLEN CARD NUMBER AND TAKE CARE OF MY BANK ACCOUNT WHILE I AM OVERSEAS,THANK YOU
HERE IS THE E-MAIL:
DEAR SOVEREIGN BANK MANAGER,
I WOULD LIKE TO LET YOU KNOW THAT I AM WRITING FROM OVERSEAS(EGYPT), SINCE JUNE 1st 2007 I AM SITTING NEXT TO MY MOM WHILE SHE IS HAVING KIDNEY TRANSPLANTATION OPERATION,AND IT WAS A SURPRISE FOR ME THAT MY BANK ACCOUNT NUMBER WAS STOLEN WHILE I AM HERE IN EGYPT AND WAS USED TO GET SOME MERCHANDISE (FROM DISH NET WORK) WHICH I HAVE NEVER MADE,JUST TO LET YOU KNOW I HAD NO ENOUGH MONEY ON THE ACCOUNT(ITS JUST A VISA CHECK CARD),THERE IS NO MONEY TO COVER (ITS NOT A CREDIT CARD).
ACCORDING TO THAT, MY ACCOUNT WAS CHARGED OFF AND CLOSED BY SOVEREIGN BANK,WHILE I AM STILL HERE IN EGYPT.
DEAR SIR,I AM QUITE SURE THAT MY SOVEREIGN BANK IS VERY SAFE AND WOULD TAKE GOOD CARE OF MY BUSINESS WHILE I AM OVERSEAS,WOULD YOU PLEASE INVESTIGATE THAT AND DO WHATEVER STEPS TO STOP THAT FRAUD AND TO TAKE CARE OF MY SOVEREIGN BANK ACCOUNT UNTIL I FINISH WHAT I AM DOING HERE AND COME BACK TO NY,I AM JUST WONDERING HOW COME THE BANK AUTHORIZE THE PAYMENT WHILE THERE IS NO MONEY ON THE CHECKING ACCOUNT AND WITHOUT MAKING SURE THAT IS THE RIGHT PERSON IS USING THE CARD,
HERE IS MY INFO.
NAME: HASSAN ALI
ACCOUNT # 146079736
LAST FOUR DIGIT OF MY S. S. : 1078
ADDRESS: 32 21 37TH ST APT 12
ASTORIA NY 11103 MOVED RECENTLY TO :
41 11 40th ST. 2E
L.I.C NY 11104
HOME IN (NY): 718-392-6206
CELL: 917-403-6773
AND THIS IS WHAT DISH NETWORK PEOPLE HAS TO SAY WHEN I BROUGHT THAT ISSUE TO THIER ATTINTION,(ENCLOSED IS A COPY OF THE E-MAIL I RECIEVED FRO THEM):
Dear Hassan,
Thank you for your email. I'll be happy to assist you in this matter. After further review of your account, our records indicate that some one ordered many adult PPV's on your account, therefore your bill was very high. We did reverse some of the charges on your account. Unfortunately, you will be responsible for the rest. I am very sorry to hear about your mother's situation, unfortunately, there is nothing we can do about this situation. Please accept our apologies for the inconvenience and confusion caused by this issue.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email.
Sincerely,
Goncalo J.
DISH Network eCare
Pine Brook
______________________
Nasalha
astoria, New York
U.S.A.
2 Updates & Rebuttals
Mattfast1
Centennial,Colorado,
U.S.A.
Sounds like you need to find out who's been in your house
#2UPDATE Employee
Thu, November 15, 2007
The only way DISH Network knows what to charge people is from what's dialed in, either by the receiver, using their website, ordering via the automated system, or talking to an agent. To avoid this situation in the future, I would suggest the following: First, before you leave again, set some locks on your receiver to make it impossible to order (or even see) PPV, Adult Channels, and anything else that could jack up your bill without having the password. Second, I would know exactly who has access to your house, who's responsible for its security while you're away, and what they're doing while they're there. Third, don't EVER post information on a website like this such as your bank account number, any portion of your social security number, Address, Phone number, ANYTHING that can be used to contact you in the real world! You could also have the PPV limit changed on your account to $0. That way, the ONLY way anyone would be able to order PPV even WITHOUT locks set on your receiver is by calling and speaking to an agent. This can be accomplished by calling 800-333-DISH.
Susan
This City,Illinois,
U.S.A.
If I were you
#3Consumer Comment
Thu, November 08, 2007
First I would change my bank account number because you just posted it online. Second, instead of wanting a refund, find out who is in your home ordering adult PPV and bill them. You might be in Eqypt but who ever you have watering your plants is having a Pay Per View porn party and you blame DirectTV? LOL
