- Report: #298937
Complaint Review: Dishnetwork - Echostar - Englewood Colorado
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Dishnetwork - Echostar
9601 Meridian Blvd Englewood, 80120 Colorado, U.S.A.
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Dishnetwork - Echostar Horrible service cancelled service and they refuse to pick up the satellite Englewood Colorado
I was a Dishnetwork customer for many years. This past year the service declined greatly. The outsourcing bit to India exacerbated the situation. Installed HD receiver and never worked properly and had many hours of no service and average time to get service was 10 days. I finally cancelled my service and they refuse to pick up the satellite dish. This huge piece of iron. The contract states it is leased and not mine but they want no responsibility for it. It is an environmental hazzard to dispose of it and a hardship as I am 57 years old and it is too big. They want to charge m $99 to pick it up. But then send me a letter saying we want you back and offer many free things...I said keep the freebies which would cost them more then to pick it up and they refuse. Not to mention I have contacted their executive customer service and they treatment was awful...they said things like "we let you have it all this time' "you let us put it on your roof"....terrible. I will call the Attorney General's office, and the better business office and I will tell all I can NOT to ever use their service. I will also call the EPA as it is hazzardous waste. They threatened to charge me and they cannot as I have told my credit card folks to not authorize anything any further.
Hannah257
Holliston, Massachusetts
U.S.A.
Hannah257
Holliston, Massachusetts
U.S.A.
4 Updates & Rebuttals
Mattfast1
Centennial,Colorado,
U.S.A.
Your updates
#2UPDATE Employee
Tue, January 15, 2008
I'm happy to hear Dish Network was able to satisfy you. However, if you spoke to a 'Matt' in the corporate office, sorry, that's not me. There are several people who work at Dish Network who are named Matt, and I happen to be on one of the lowest tiers within the company - a technical service representative I. My comments before were merely company policy, and I personally have no authority to override those policies.
Hannah257
Holliston,Massachusetts,
U.S.A.
Update on Dishnetwork
#3Author of original report
Sun, January 13, 2008
I am pleased to inform you that Dishnetwork sent someone on Saturday, two days early then promised, to pick up the large Satellite. I am pleased. Thank you Ripoffreport.com I think filing helped the cause...and thank you Dishnetwork for being reasonable.
Hannah257
Holliston,Massachusetts,
U.S.A.
Update after calling Echostar/Dishnet Corp
#4Author of original report
Sat, January 12, 2008
I called the corp office of Echostar and spoke with Matt who actually responded to this RipOff report and he agreed to have the Satellite picked up for free on Monday 1/14/08...so they redeemed themselves somewhat. I will return the receivers and they will remove the large statellite equipment. I will let you know once the happens so that it is clear they ended up doing right by me. However, his comments about charging my account are not warranted...I hope he keeps his word. He did give me his cell phone number to contact him personally which I very much appreciate.
Mattfast1
Centennial,Colorado,
U.S.A.
Dish
#5UPDATE Employee
Sat, January 12, 2008
Actually, according to the letter you were sent by Dish Network when you disconnected, the only piece of the dish that you needed to return was the LNBF (portion that sticks out from the dish). The rest of it, as a routine practice, is to leave the rest of the dish (which is useless without an LNBF) on your house. So, yes, it was correct that it would cost $99 to have a technician out to remove it. DirecTV does the same thing - my parents had them for some time, but still had the dish on their house about 5 years after canceling - just recently taken down. However, Dish Network satellite dishes have never been made out of iron - that would be too heavy, too much of an environmental hazard, prone to rusting, and would not work as well to bounce the signals into the LNBF. Early Dish Network dishes were constructed of aluminum, while newer ones are constructed of plastic - neither of which are an environmental hazard by EPA standards, as both can be recycled, either as the purpose they were built for (residential satellite dishes) or melted down and reused for other purposes. The outsourced customer service is just as big a headache for those of us working in technical support/customer service in the USA as it is for our customers. There are customer service agents working in the Philippines as Dish Network employees, but the reps in India are all contracted out. I and my co-workers are bombarded every day by problems caused by these agents. You said you "told [your] credit card folks to not authorize anything any further". Well, you better keep a close eye on your statements - because unless you cancel the cards completely, it is very possible that they will still authorize transactions by Dish Network, or anyone else.
