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  • Report:  #727214

Complaint Review: Dodge - Las Vegas Internet

Reported By:
Jenna - las vegas, Nevada, United States of America
Submitted:
Updated:

Dodge
www.chrysler.com Las Vegas, Internet, United States of America
Phone:
Web:
www.chrysler.com
Categories:
Tell us has your experience with this business or person been good? What's this?
I have a 1995 Dodge Stratus.  I have replaced the fuel pump, distributor, BCM, TCM, brain, transmission, crank shaft control module... a few of these things more than once.  I have had this car for a year and It has been drivable for a total of two months in that time.  I have taken it to five different mechanics, including a Chrysler dealership, and no one has been able to fix it.  I complained to Dodge and they told me they could not help me because I have not shown "loyalty" to their company by owning more than one Dodge.  i have researched online and have found MANY other Dodge owners with the same problem I am having, all who have found no solution.  The issue with the car is that it goes into limp mode and is stuck in second gear.  Sometimes it will do this while I am driving and my car stops suddenly, jerking me and my children forward.  Other times it is in second gear from the time I start the car.  I have put at least $3000 in this car and can't afford anything more.  The research i have done on this car shows that they had issues with this transmission, in fact had to do cxontact owners at the time to replace them.  My transmission is the same, with a different name.  They basically renamed to avoid the bad press... I asked Dodge to please look at my car at no charge and discuss with me what they are willing to do to remedy this situation.  They said they can't help me because I only own one Dodge.  I asked them "with this many problems, why would I want to own another one?"  They said that obviously I have no loyalty to their company and so there is nothing they can do for me.


3 Updates & Rebuttals

Cory

San Antonio,
Texas,
U.S.A.
Interesting

#2Consumer Comment

Mon, May 09, 2011

You bought one of the top ten WORST cars in history and you want Dodge to help you repair it for free. INTERESTING. Maybe you should have researched it BEFORE you bought it.


Susan

This City,
Illinois,
USA
Funny

#3Consumer Comment

Mon, May 09, 2011

The car is a 1995 that you bought used a year ago.

You need to be complaining about, and too, who you bought the used car from. 

Dodge cant be blaimed for a your purchase of a 16 year old used car, or expected to fix it. 


W.

Washington,
District of Columbia,
USA
You bought this car used

#4Consumer Suggestion

Mon, May 09, 2011

I am assuming that you didn't buy this car brand new in 1995 and probably bought it used last year or so, correct? If that is correct, there is no lemon law that protects you as that applies to new cars only, and second, YOU BOUGHT A USED CAR! If the problems you are describing are so prevalent that you have found tons of people online with that problem, then you would have avoided buying a crappy car if you had done some research. Its really unfortunate that you are having to deal with this, but going to a Dodge dealership to ask them to look at your 16 year old car for free, and then tell you how they are going to fix it for you is just plain laughable. I'm willing to bet that the loyalty statement you say they made, they meant that if you had some previous history of buying their cars that they would help you out for free in a situation where they don't have to do anything. I don't blame you for not buying another Dodge, I certainly never would, but I do blame you for not doing your research as to the history and maintenance requirements of the car.

No ripoff here, just bad judgment. Good luck in the future and research the next car thoroughly before purchasing it, and if you want a warranty either buy it brand new, "certified pre-owned" with the factory warranty left, or purchase a warranty from an outside company.

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