Complaint Review: Dog Food Advisor TRUSTED Business | Verified Safe™…businesses consumers can trust. The Dog Food Advisor is privately owned. Dog Food Advisor is not affiliated — in any way — with the pet food industry. The Dog Food Advisor is a public service website designed to help you make a more informed decision when buying dog food. In addition to avoid any influence from the industry itself... the company does not accept or allow paid advertising from pet food manufacturers. - Internet

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Dog Food Advisor for its full commitment to quality customer service.

Ripoff Report's discussions with Dog Food Advisor have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Dog Food Advisor listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Dog Food Advisor's managing editor, Mike Sagman, has informed us that his personal philosophy is that his clients success is the heart of his website.

As a successful publisher, Mike believes it is critical to listen to his readers and respond properly.

By always placing his reader's welfare first, Mike hopes to maintain Dog Food Advisor as a successful organization both now and for many years to come.

Mike's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

The website's founder and managing editor says this, "We are one of the top pet food review websites for helping dog owners make informed buying decisions."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Dog Food Advisor truly communicates all details in its reviews. I am very pleased with the excellent service provided by their support department. They are serious about helping me every time I've contacted them for help."



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Mike Sagman during an onsite inspection held by a third-party verification company with no biases towards Dog Food Advisor.

Dog Food Advisor is a company created by Mike Sagman that provides reviews of dog food. Mr. Sagman stated the following about his company, "we give it a rating of 1 to 5 stars. I don’t work for the pet food industry I am independent. We really as of the last month or two don't sell anything on the website we pay for the website through traffic referrals from online retailers but not manufacturers. We are independent of the pet food industry. It is the busiest page on the internet. People trust us and we review pet food."

Leads for Dog Food Advisor are primarily obtained through their high SEO, "we are number one on the internet we are the busiest website that does reviews for the pet food industry. We come up in over 27,000 keyword combinations and searches. People find their way to our website they are trying to answer the question what is the best food for my dog. And so we review them based on the labels. That's what we do. When you say what's the business the best way to put this is the readers are our customers they just aren't paying for the information it is free." Their services are solely provided through their website. Individuals interested in their products have access to over 1,000 reviews that cover over 4,600 products and recipes. Mr. Sagman additionally stated, "we try to make it as easy as possible for people. This is the age of choice that we all have so many things to choose from. I think people come to our website I know they come to our website because they are confused and overwhelmed and many of these people are truly in love with their pets."



CUSTOMER CARE & COMPLAINT RESOLUTION – DOG FOOD ADVISOR

Mr. Sagman was asked to describe a situation where a client was not satisfied with the level of service they received. He stated that because their service is based on reviews they very rarely receive complaints. Occasionally individuals will disagree with their review of products, "people just write down and sometimes they get in arguments. That is what causes all the strife. They are arguing with each other and when we step in as a moderator that's what causes complaints. I mean people complain about dog food all the time they go to the manufacturer’s website or they may disagree with the rating. The aggravation comes when we step in and ask them to please not use bad language. We have clear rules no profanity we are not always wearing halos but just please remember to be respectful."

When asked to comment on complaints posted on Ripoff Report's website Mr. Sagman expressed that all the comments on Ripoff Reports website are false. He stated the following, "Everyone of those is about being banned. If you read the complaints and really look at them they are talking about how unfair we are. The one that you will see that motivated me the most are the ones that say credit card fraud. I am an honest person we are not the kind of people that are in the home building business. I have kept a clean record my entire life. I work really hard and so does my wife. My wife started crying when she read those complaints. This person wrote every single one of them. He says he is in Florida...I know his name. We went through the trouble of hiring a 3rd party to track him down but we decided to take no action because I am just embarrassed I don't want this in the newspaper. That's how he got even with us. We had a $14 product that we sold for 4 years that we are phasing out because we don’t make much money from it. $14.99 membership for a year for our recommendations and that is how we funded our business for years. He made up this bogus complaint that we took $700 from him and I would love to know how you do that. Also, no credit cards are exchanged with me, my wife, or anyone who is an employee. They are stored on authorize.net it is a Visa subsidiary. It stores the last 4 digits of somebody's credit card so we can’t charge anyone's accounts. It is set up to charge only $14.99. It was completely made up. If you look at the pattern he went back the next day and just changed his name. We know exactly who it is."

In order to ensure that clients are receiving the best experience possible Dog Food Advisor, they are always looking for ways to make improvements. Most recently, "[our] comment policy on the discussions has helped a lot and a major improvement. We have profanity filters. On our forums that are separate from these that have filters that automatically asterisk words that are not allowed in forums and comments."

Dog Food Advisor is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Bruce stated the following, "when I learned about the Corporate Advocacy Program I thought it was interesting, but I thought this would make them come up even higher and I still believe that it will. But what I like best about it is if someone posts again...it will give me a chance to hear about it and in other words, they will say 'Hey Mike, this was just posted about you' and you can respond. That is what I am most excited about”



DOG FOOD ADVISOR – STATEMENT FROM THE FOUNDER – MIKE SAGMAN

" I am proud to be the founder and managing editor of The Dog Food Advisor -- DogFoodAdvisor.com -- a popular review and reference website ranked #1 in its niche by Alexa.com, an Amazon company. The Dog Food Advisor was awarded its registered trademark from the United States Patent and Trademark office in 2015. Before I founded The Dog Food Advisor website, I practiced Restorative and Cosmetic Dentistry in Newport News, VA from October 1975 to June 2014. I am a 1973 honors graduate of the Medical College of Virginia with a Doctor of Dental Surgery degree. My academic training at Roanoke College included a major in chemistry and a minor in biology. I am a member of the American Dental Association, Virginia Dental Association, the Peninsula Dental Society and the Southeastern Academy of Prosthodontics. I have received numerous awards for excellence by my profession. I am a Fellow of the American College of Dentists, a Fellow of the International College of Dentists, a Fellow of the Academy of Dentistry International, a Fellow of the Academy of General Dentistry and a Fellow of the Pierre Fauchard Dental Honor Society. I am a 1975 recipient of the United States Army Commendation Medal for Meritorious Service to my country. I have been recognized as one of "Virginia's Top Dentists" every year since 2010 by Virginia Living magazine. I have also been chosen by my peers to be honored by Hampton Roads magazine in its list of the area's "Top Dentists".

Mike Sagman is the founder and managing editor of The Dog Food Advisor -- DogFoodAdvisor.com -- a popular review and reference website ranked #1 in its niche by Alexa.com, an Amazon company.

The Dog Food Advisor was awarded its registered trademark from the United States Patent and Trademark office in 2015.

Dr. Sagman practiced Restorative and Cosmetic Dentistry from October 1975 to June 2014.

He is a 1973 graduate of the Medical College of Virginia with a Doctor of Dental Surgery degree. His academic training at Roanoke College included a major in chemistry and a minor in biology.

Dr. Sagman is a member of the American Dental Association, Virginia Dental Association, the Peninsula Dental Society and the Southeastern Academy of Prosthodontics.

He has received numerous awards for excellence by his profession. Dr. Sagman is a Fellow of the American College of Dentists, a Fellow of the International College of Dentists, a Fellow of the Academy of Dentistry International, a Fellow of the Academy of General Dentistry and a Fellow of the Pierre Fauchard Dental Honor Society.

He is a 1975 recipient of the United States Army Commendation Medal for Meritorious Service to his country.

Dr. Sagman has been recognized as one of "Virginia's Top Dentists" every year since 2010 by Virginia Living magazine. He has also been chosen by his peers to be honored by Hampton Roads magazine in its list of the area's "Top Dentists".

Dog Food Advisor's research and editorial team have regularly expressed their confidence in the performance of their professional assignments. Dog Food Advisor takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, ""Dog Food Advisor provides a very positive environment within to work.

Opportunities for suggestions and improvements are encouraged. Our editor, Mike Sagman, is truly concerned about our contribution to the company and providing growth opportunities for each of us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Dog Food Advisor's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM DOG FOOD ADVISOR

Dog Food Advisor recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Dog Food Advisor has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with founder and managing editor, Mike Sagman, Ripoff Report is convinced that Dog Food Advisor is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Dog Food Advisor meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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