- Report: #109395
Complaint Review: Dolphin International Shipping - Coral Springs Florida
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Author Not Confirmed
Why?
Dolphin International Shipping
11399 Lakeview Drive Coral Springs, 33071 Florida, U.S.A.
Phone:
866-718-7434
Web:
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Dolphin International Shipping Ripoff! Good service until pickup, then no contact and no delivery despite all payments made. Freight still in storage! Coral Springs Florida
When moving to Germany, I found Dolphin International Shipping on the internet for transport of my household goods. Service was fast and friendly until all payments were made and freight was picked up.
When the scheduled delivery date got close I called Dolphin. First thing odd was that all standard phonelines were disconnected, only the 866-number listed above is still working. I was informed that my shipment did not make the ship due to port congestion but would come whith the next ship. A new time schedule was forwarded to me.
When that ship was supposed to have left New York, I called again and was informed my freight had left New York on the ship named to me. Towards the scheduled arrival, I called again. This time I was told my freight had not been shipped after all (again due to port congestion), and a new schedule was forwarded to me.
To top it off, the people answering the phone informed me that A) they are just the sales office and have no or limited access to my file. B)The people responsible (the dispatch, Marty and Kathryn) have moved to Chicago and have not yet installed phonelines. C) From this point until today neither Marty nor Kathryn have responded to messages left for them via phone and email! D) Nobody from Dolphin has ever initiated contact to me when delays occured, despite written assurance that they would do so.
In the mean time, the named ship (according to the company running it) was never scheduled to leave NewYork on the date given. I called and mailed Dolphin and asked for an explanation for these discrepancies. In response I was informed that the ship was delayed again since the carrier supposed 'had trouble getting the vessels out on time due to port congestion'. And, 'at this point this is out of our hands'. The carrier informs me that there never was 'port congestion' and all ships had left ew York on time.
This point I started tracing my shipment, beginning with the company picking it up in Illinois. They were very helpful and informed me that the shipment had been turned over to a storage house in Chicago, and that the storage house in turn was supposed to turn it over to DCL. They also provided me a booking number for DCL.
I called DCL and was informed that they have never received the shipment. I called the storage house and was informed that they have the shipment and that it is ready to go, but they have not heard from Dolphin what and when they were to do with it!
In conclusion, shipment has been in a storage house for 1 1/2 months without any effort from Dolphin to get it to Germany!
At the moment, I am still trying to contact Dolphin (on a daily basis for the last 2 weeks), I still can only talk to people from the sales department that presume to be uninformed, and there have still no efforts been made to ship my freigth! Yesterday, DCL has canceled the booking for my shipment due to inactivity of the account. Dolphin claims they have canceled the shipment and booked with another line. I have yet to receive any information about their further plans.
I am giving Dolphin 24 hours to rectify this problem as of now, and will keep this forum informed about the progress.
Anna
Hamburg
Germany
Click here to read other Rip Off Reports on Dolphin Moving & Relocation
When the scheduled delivery date got close I called Dolphin. First thing odd was that all standard phonelines were disconnected, only the 866-number listed above is still working. I was informed that my shipment did not make the ship due to port congestion but would come whith the next ship. A new time schedule was forwarded to me.
When that ship was supposed to have left New York, I called again and was informed my freight had left New York on the ship named to me. Towards the scheduled arrival, I called again. This time I was told my freight had not been shipped after all (again due to port congestion), and a new schedule was forwarded to me.
To top it off, the people answering the phone informed me that A) they are just the sales office and have no or limited access to my file. B)The people responsible (the dispatch, Marty and Kathryn) have moved to Chicago and have not yet installed phonelines. C) From this point until today neither Marty nor Kathryn have responded to messages left for them via phone and email! D) Nobody from Dolphin has ever initiated contact to me when delays occured, despite written assurance that they would do so.
In the mean time, the named ship (according to the company running it) was never scheduled to leave NewYork on the date given. I called and mailed Dolphin and asked for an explanation for these discrepancies. In response I was informed that the ship was delayed again since the carrier supposed 'had trouble getting the vessels out on time due to port congestion'. And, 'at this point this is out of our hands'. The carrier informs me that there never was 'port congestion' and all ships had left ew York on time.
This point I started tracing my shipment, beginning with the company picking it up in Illinois. They were very helpful and informed me that the shipment had been turned over to a storage house in Chicago, and that the storage house in turn was supposed to turn it over to DCL. They also provided me a booking number for DCL.
I called DCL and was informed that they have never received the shipment. I called the storage house and was informed that they have the shipment and that it is ready to go, but they have not heard from Dolphin what and when they were to do with it!
In conclusion, shipment has been in a storage house for 1 1/2 months without any effort from Dolphin to get it to Germany!
At the moment, I am still trying to contact Dolphin (on a daily basis for the last 2 weeks), I still can only talk to people from the sales department that presume to be uninformed, and there have still no efforts been made to ship my freigth! Yesterday, DCL has canceled the booking for my shipment due to inactivity of the account. Dolphin claims they have canceled the shipment and booked with another line. I have yet to receive any information about their further plans.
I am giving Dolphin 24 hours to rectify this problem as of now, and will keep this forum informed about the progress.
Anna
Hamburg
Germany
Click here to read other Rip Off Reports on Dolphin Moving & Relocation
2 Updates & Rebuttals
Sharon
Alexandria,Virginia,
U.S.A.
Possible phone number for Dolphin
#2Consumer Suggestion
Thu, September 30, 2004
This is who their website is registered to: Dolphin International Shipping. Inc. Samantha Macke 4701 Pine St. Philadelphia, PA 19143 US Phone: 215-370-0200 Email: [email protected] It looks to me like Dolphin is a broker, and that an actual mover ahs your load. Try to find out who the actual shipping company is.
Anna
Hamburg,Europe,
Germany
Freight seems to be moving, after filing this report
#3Author of original report
Thu, September 30, 2004
Update 9-30-2004 Dolphin was unable to answer to my complaints. However, after filing this report and after filing with Better Business Bureau, they are finally emailing me again. Still no phone number other than the sales department. They are still slow and communication is difficult, but my freight has been picked up from the storage house and is hopefully on the way. I will let this forum know if there are more problems.
