- Report: #339704
Complaint Review: Dpd Pooldeals.com - Niagara Falls New York
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Author Confirmed
Why?
Dpd Pooldeals.com
231 71st St Niagara Falls Niagara Falls, 14304 New York, U.S.A.
Phone:
800-768-1049
Web:
N/A
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Business Rating:
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Dpd Pooldeals.com no pool liner New York Niagara Falls New York
I ordered a pool liner from pools deal(DPD) I keep getting e-mails stating that my credit card was declined, but when I called my credit card they say pooldeal charged me twice for the pool liner. I have been emailing the company, and they give you no response. I wrote to them to cancel my order and no response. I really think I am not getting my liner and I think the company is a fraud. I have been calling th 800 number and you can never get noone. I called early in the morning thinking I would get someone and they say they have a heavy call volume and they can only be reached by email. Well surprise they can't be reached by email because you get no response. I'm just worried because I got charged for a product I haven't received. I guess I was the one who got wet without a liner.
Dawn
PITTSBURH, Pennsylvania
U.S.A.
Dawn
PITTSBURH, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Charlie
Niagara Falls,New York,
U.S.A.
If You Can't Pay, We Can't Ship!
#2REBUTTAL Owner of company
Sat, July 12, 2008
As we notified you by email several times, your credit card was declined. This was due to a security code (CVV2) mismatch. Simply put, you gave us the wrong numbers from the back of the credit card, and / or the billing address being used is not correct for the card being used. If the credit card security numbers do not match your billing address, we can not process the order, as there is a higher chance this purchase could be fraudulent. We use billing address matching for all orders for the highest level of credit card security. Your credit card company may show a hold on the funds, as we tried to run the card for pre-authorization. Without the correct Card Security Code, the payment is rejected. Credit card companies release their hold on the funds a few days later. We offered you several opportunities to update your credit card information. This is a simple process that takes about 30 seconds. If this had been done when we notified you (several times), we would have a payment from you, and you would have a pool liner delivered from us. You failed to do this, and we have no payment. We can't send you a pool liner until you actually pay for it!
