- Report: #934267
Complaint Review: Dr. Zimmer - Albuquerque New Mexico
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Author Confirmed
Why?
Dr. Zimmer
10320 Cottonwood Park NR Albuquerque, 87114 New Mexico, United States of America
Phone:
505-897-1416
Web:
www.zimmerdds.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dr. Zimmer Albuquerque Dr. Zimmer is incompetent and his billing practices are fraudulent Albuquerque, New Mexico
My family and I were referred to Dr. James L. Zimmer when we recently moved to the area. We made
appointments and went to see him. His staff as well as Dr. Zimmer preceded to tell us that we all needed extensive
dental work done.
We started having the procedures done by his office and the first thing we found very odd is that my Credit Care account was immediately debited for the entire cost of my work before any work has actually performed. When claims were paid by our dental insurance company they were not posted to the individual patients' account as they were posted to any account that the bookkeeper felt like.
We only received 1 statement and we had to ask for that. We were never shown the actual
insurance payment for each individual account. At my last appointment with the dentist, I inquired what the cost of my
portion would be. I was told that I would probably have a credit. This came from the bookkeepers mouth. I did not
hear anything until sometime in July when the bookkeeper called me and said I owed money on my account. I said how you billed the entire amount of my dental work to my CreditCare account before any work was even started on my mouth. I said I have never received a statement. The response from the bookkeeper was I know I never sent one. I said that I want to speak to Dr. Zimmer regarding my bill. She took the message but he never contacted us. Instead I received a statement in the mail stating that I owe money and that I am 90 days past due. What kind of billing system is this? She bill whatever she wanted to.
Dr. Zimmer has no regard for patient confidentially. During one of my appointments the dentist went off on me regarding a situation that was strictly between him and my husband. The dentist upset me tremendously. The problem was the temporary crown came off several times when waiting for the permanent crown. He blamed my husband for the crown coming off several times. It was not his fault. This was not the way to handle any issues with other patients.
Upon my husband calling him on the issue he apologized profusely and told my husband that he would refund the monies spent on his dental work. He didn't. The dental work for my husband is frankly not up to our satisfaction and we are not pleased. His teeth still hurt. He also pulled an anchor tooth for my husband's partial and never address fixing the partial to fit his mouth without that tooth.
This just goes to the overall feeling that I received every time he said something to his staff they just rolled their eyes .
We have had a horrible experience with Dr. Zimmer and do not trust anything he or his staff tells us. He kept taking money from us and never indicated where it was going. This dentist is a predator and should be stopped.
We have called several times and he does not respond. Please help us.
appointments and went to see him. His staff as well as Dr. Zimmer preceded to tell us that we all needed extensive
dental work done.
We started having the procedures done by his office and the first thing we found very odd is that my Credit Care account was immediately debited for the entire cost of my work before any work has actually performed. When claims were paid by our dental insurance company they were not posted to the individual patients' account as they were posted to any account that the bookkeeper felt like.
We only received 1 statement and we had to ask for that. We were never shown the actual
insurance payment for each individual account. At my last appointment with the dentist, I inquired what the cost of my
portion would be. I was told that I would probably have a credit. This came from the bookkeepers mouth. I did not
hear anything until sometime in July when the bookkeeper called me and said I owed money on my account. I said how you billed the entire amount of my dental work to my CreditCare account before any work was even started on my mouth. I said I have never received a statement. The response from the bookkeeper was I know I never sent one. I said that I want to speak to Dr. Zimmer regarding my bill. She took the message but he never contacted us. Instead I received a statement in the mail stating that I owe money and that I am 90 days past due. What kind of billing system is this? She bill whatever she wanted to.
Dr. Zimmer has no regard for patient confidentially. During one of my appointments the dentist went off on me regarding a situation that was strictly between him and my husband. The dentist upset me tremendously. The problem was the temporary crown came off several times when waiting for the permanent crown. He blamed my husband for the crown coming off several times. It was not his fault. This was not the way to handle any issues with other patients.
Upon my husband calling him on the issue he apologized profusely and told my husband that he would refund the monies spent on his dental work. He didn't. The dental work for my husband is frankly not up to our satisfaction and we are not pleased. His teeth still hurt. He also pulled an anchor tooth for my husband's partial and never address fixing the partial to fit his mouth without that tooth.
This just goes to the overall feeling that I received every time he said something to his staff they just rolled their eyes .
We have had a horrible experience with Dr. Zimmer and do not trust anything he or his staff tells us. He kept taking money from us and never indicated where it was going. This dentist is a predator and should be stopped.
We have called several times and he does not respond. Please help us.
3 Updates & Rebuttals
Tom
Albuquerque,New Mexico,
United States of America
Dr. Zimmer and I have resolved our issues
#2Consumer Comment
Fri, November 02, 2012
Dr. Zimmer and I have resolved our differences. I retract all negative comments concerning Dr. Zimmer and I want to thank him for his work, time and deligence in resolving this issue.
I want his reputation to remain intact and any perspective clients to disregard any negative comments concerning Dr. Zimmer. He is a good dentist.
Tom
Albuquerque,New Mexico,
United States of America
Dr. Zimmer and I resolved our differences
#3Consumer Comment
Fri, November 02, 2012
Dr. Zimmer and I have resolved our differences. I retract all negative comments concerning Dr. Zimmer and I want to thank him for his work, time and diligence in resolving this issue.
I want his reputation to remain intact and any perspective clients to disregard any negative comments I had made concerning Dr. Zimmer. He is a good dentist.
James L. Zimmer, DDS
Albuquerque,New Mexico,
United States of America
Insurance and Billing
#4UPDATE Employee
Tue, September 11, 2012
It is our office's policy to collect all insurance information quickly, so that we may maximize your insurance benefits to the fullest. We cannot guarantee payment by insurance, but we do submit claims with precise information and proof of services as possible. Usually insurance companies pay the claims; however, there are times when, due to situations out of our control, services are not rendered by the patient's insurance companies.
We do not send bills to our patients until all insurance claims have been resolved. Doing so would only complicate credits and debits, so we find that allowing patients a grace period to have their claims resolved, and then mail a statement avoids any confusion.
We also do not charge CareCredit accounts or any other financial account without a patient's permission.
We are very sorry if a patient feels that there has been some injustice. This is not our intent, and is most likely due to some form of miscommunication. Each and every staff member, including Dr. Zimmer, wishes to provide the most comfortable and efficient dental care for each patient in our office.
