Complaint Review: Drive Time - columbus Georgia

 There was a time I could have sworn by DriveTime's customer service, incentives, warranties, and great deals. I was impressed by the hassle free lease program and low payment so much so I had no problem be a walking advertisment in addition to the DTLoyalty Referral Program which offers $200 for any referrals who purchases a car. Hey what an incentive I though since I was already bragging on Drive Time, I can also make money towards my own installments. I referred two of my close friends who purchased vehicles and made theirs first schedule payments as required. Whoo h*o $400 in referrals. One month passes call the dealership ..no credits yet ...Okay no problem continue to make my payments. Two months go by call the dealership ...no credits yet...Okay no problem continued to make my payments. Three months ..go into the dealership.. no credits yet...Okay no problem but a little concerned still made my payments. My good friends who I referred even called Drive Time feeling a little concerned as well but was assured that everything was fine. Next payment is coming up going on the fourth month, I go into Drive Time .."Ms. Farley we got u squared away your account will be credited on your next months payment. " Yeah me , $400.00 credit plus I made a payment of $80 covered well over my next two installments of $219.00 . One month passed a couple of days beforeb for my next scheduled payment will be due a Recovery Tow Truck pull up to my house and repos my car! I'm in disbelief... I'm in tears ...I dont understand what is going on. I have always made my payment.. I have always been a loyal customer ..I gave this company business and in return I was lied to ..I was scammed...I was taken advantage of ....I was livid. No one picked up the phone ...emailed...sent a letter...buzzed the car with the GPS ..nothing . The dealership did not credit my accounts after talking to several rude insensitive unprofessional Customer Service Representatives for their corporate offices who not once tried to resolve such ,as I thought, a complete injustice on Drive Time . The new general manager of my local Drive Time office Reginald Peterson did absolutely nothing to right this wrong and was so unconcerned he even had the audacity to huff and puff on the phone because I was wasting his time as he repeated over and over again my referrals didn't complete the process. Process??? They were refered, they purchased vehicle's, they even called on my behalf when I became concerned with the time it took to received the promised referral credits. The sales representatives Adrian and Greg who had spoken to myself...my husband ..and my referrals several times were not even contacted or question by this so called General Manager. As we speak , my car is still in their possession ...my property I cannot retrieve unless I pay an outragouse amount including repo fees..storage fees and what ever else they are trying to scam me out of. I am still in disbelief I was a loyal customer I made my payments I gave them business and their DTLoyalty DTRoyalty screwed me...or so they think....This is in direct violation of the Fair Debt Collection Act not to mention several other violations civil and criminal that Drive Time Corporate and my local Drive Time dealership office will soon become very aware of . I emplore you don't fall into the fast talk...the fake warranties.. and smoke and mirror incentives of Drive Time. Drive Time cares nothing about customers only profits. When its all said and done, Drive Time might think twice about be scam artist and more on being a reputable business.