- Report: #1375510
Complaint Review: DTE Protection Plan - Nationwide
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Author Not Confirmed
Why?
DTE Protection Plan
Nationwide, USA
Phone:
8004774747
Web:
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DTE Protection Plan Detroit Energy Protection Plan Protection Plan is a way to rip off consumers New Boston Nationwide
DTE's protection plan failed to repair my furnace during the coldest days of a michigan winter. I had signed up and payed monthly for years for this program (i live on a fixed income so I bought this for piece of mind)
My furnace decided to quit during the coldest night this year. I called DTE and they set up an appointment for a protection plan repair person to visit my home. The appointment was scheduled for the following day leaving us a second night without heat. This was a very cold situation but space heaters kept us warm enough.
The repairman showed as scheduled....told me the furnace had a cracked heat exchanger and could not be repaired and I would have to buy a new furnace, I asked if it was covered by the plan he said no. He continued by disconecting the gas lines and hanging a condemed tag on the furnace and left.
I looked at the furnace and googled the results and found that a cracked heat exchanger can be fixed but it is costly. So instead of fixing it they decided they would just deam it unrepairable.
Do not buy this plan. They said that because I had not upgraded my plan to a more costly 70+ dollar plan I was not covered.
DO NOT BOTHER TO PURCHASE THIS PLAN unless you are able to afford the top plans which can only be purchased if you pay for the first plan (lowest cost @29 dollars a month) plus the cost of the upgraded plan.
It is useless your manufacturers warranties will usually cover your appliances for the first couple of years.
Status update: I had to use costly space heaters for myself and my little one for days until I was able to find a company to replace my furnace.
DTE Protection plus is useless
