- Report: #1010450
Complaint Review: DVD Tiger - Burlington Ontario
Reported By:
Shirley R -
Lemoore, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DVD Tiger
Burlington, Ontario, Canada
Phone:
Web:
www.dvdtiger.com
Categories:
Business Rating:
(0)
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DVD Tiger Rogers IS Consulting, Inc,I trusted them! Burlington Ontario Canada
On 20 December I placed an order for the complete DVD set of the TV show, Judging Amy and on 27 Dec received an e-mail stating I would receive it within 1-3 weeks.
By 21 January, I had not received the order, so I e-mailed to customer support and was told the order takes 2-4 weeks to arrive and the package should arrive any day now and to wait an extra 2-3 days just to be safe.
Again, on 24 January I e-mailed that the order had not arrived and was told there was a delay at the border and the package finally cleared customs and I would receive it within 3-5 days.
On 29 January, I sent ANOTHER e-mail and was told they had initiated a FULL trace of my order and the trace will take 3-5 days to complete.
On 6 February I advised dvdtiger support that I still did not receive my order and asked them to advise me. No response came.
On 7 February I called my credit card company and refuted the charges........
BEWARE! There is no address nor phone number on the website, so the only way to get in touch is my e-mail......not a good sign....
By 21 January, I had not received the order, so I e-mailed to customer support and was told the order takes 2-4 weeks to arrive and the package should arrive any day now and to wait an extra 2-3 days just to be safe.
Again, on 24 January I e-mailed that the order had not arrived and was told there was a delay at the border and the package finally cleared customs and I would receive it within 3-5 days.
On 29 January, I sent ANOTHER e-mail and was told they had initiated a FULL trace of my order and the trace will take 3-5 days to complete.
On 6 February I advised dvdtiger support that I still did not receive my order and asked them to advise me. No response came.
On 7 February I called my credit card company and refuted the charges........
BEWARE! There is no address nor phone number on the website, so the only way to get in touch is my e-mail......not a good sign....
