- Report: #130879
Complaint Review: DVDBarn - Intelliflix - Internet
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DVDBarn - Intelliflix
www.dvdbarn.com Internet, U.S.A.
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DVDBarn, Intelliflix theft, unresponsive, dishonest, unreliable, shady, incompetant, stupid! Ripoff! Internet
*Consumer Suggestion: Do not do business on the internet with a company that will not publish there phone number...
*Consumer Suggestion: Do not do business on the internet with a company that will not publish there phone number...
*Consumer Suggestion: Do not do business on the internet with a company that will not publish there phone number...
I signed up for DVD Barn as they were offering very reasonable rates. However, the service was terrible. Discs were taken over a week to get to me or back to them.
At least Two discs that I returned took so long to get back that I reported this to them. I continued to have many problems that just did not make it worthwhile to continue with them and I cancelled my membership.
The last disc that I sent back, I returned by certified mail as I was suspicious of them and wanted to obtain proof that they were in fact recieving the discs from me.
About 2 or 3 weeks after this, they took $25 out of my account to replace the "lost" disc. I notified them that I did not have it and they gave me responses basically stating that I was screwed and they can and will hold me responsible just because they can.
I think this is how they make their money. I know it is only $25 but it is the principal and it really irritates me. They only offer an email ticket response and you cannot get in contact with them any other way. You get nowhere.
Heidi
Spokane, Washington
U.S.A.
At least Two discs that I returned took so long to get back that I reported this to them. I continued to have many problems that just did not make it worthwhile to continue with them and I cancelled my membership.
The last disc that I sent back, I returned by certified mail as I was suspicious of them and wanted to obtain proof that they were in fact recieving the discs from me.
About 2 or 3 weeks after this, they took $25 out of my account to replace the "lost" disc. I notified them that I did not have it and they gave me responses basically stating that I was screwed and they can and will hold me responsible just because they can.
I think this is how they make their money. I know it is only $25 but it is the principal and it really irritates me. They only offer an email ticket response and you cannot get in contact with them any other way. You get nowhere.
Heidi
Spokane, Washington
U.S.A.
3 Updates & Rebuttals
Jeff
Los Angeles,California,
U.S.A.
Do not do business on the internet with a company that will not publish there phone number...
#2Consumer Suggestion
Thu, February 10, 2005
According to their FAQ on their site... "What about telephone support? We do not provide telephone support..." I would never do business with an internet company that does not have phone support. Netflix and Amazon have phone support. You could always dispute the charge on the credit card or call them with the number listed on the credit card. Their address is: Intelliflix 1401 Forum Way, Suite 503 West Palm Beach, FL 33401 FAX (866)871-3054
Jeff
Los Angeles,California,
U.S.A.
Do not do business on the internet with a company that will not publish there phone number...
#3Consumer Suggestion
Thu, February 10, 2005
According to their FAQ on their site... "What about telephone support? We do not provide telephone support..." I would never do business with an internet company that does not have phone support. Netflix and Amazon have phone support. You could always dispute the charge on the credit card or call them with the number listed on the credit card. Their address is: Intelliflix 1401 Forum Way, Suite 503 West Palm Beach, FL 33401 FAX (866)871-3054
Jeff
Los Angeles,California,
U.S.A.
Do not do business on the internet with a company that will not publish there phone number...
#4Consumer Suggestion
Thu, February 10, 2005
According to their FAQ on their site... "What about telephone support? We do not provide telephone support..." I would never do business with an internet company that does not have phone support. Netflix and Amazon have phone support. You could always dispute the charge on the credit card or call them with the number listed on the credit card. Their address is: Intelliflix 1401 Forum Way, Suite 503 West Palm Beach, FL 33401 FAX (866)871-3054
