Complaint Review: DVDTiger - Toronto Ontario

Here is the complete emails with this fraudulent company, most recent first. Read bottom to top please, to get the correct order of responses. I have removed my last name, otherwise these are just as they were received. I did not include my very last email, because after all the stalling, and lies from these crooks, I lost it, and told them just what I thought of them.

I am not going away, Mr. Kennedy. Like I told you before, this was my wife and I Christmas present to each other, and is a lot of money to us. I think your previous emials were just a stall. I am retired, and have a lot of time to go after DVDTiger.com, if that is what you would like me to do. Why don't you do the decent thing, and take care of this.

Our supplier has been closed until Jan 7th, we will have your replacements shortly.

Gordon Kennedy
Customer Support Manager
[email protected]
www.DVDTiger.com

From: George
Date: January 9, 2013 12:24:40 AM EST
To: [DVDTiger.com] Customer Support <[email protected]>
Subject: Re: Re: Contact Form Submission from George

Mr. Kennedy,
It's been a few weeks, can you give me an update on if you got the replacement shows from your supplier? Maybe I am too anxious. What would be the time frame for getting this done?

Thanks again for the help.
George

From: [DVDTiger.com] Customer Support <[email protected]>
Date: December 26, 2012 1:21:25 AM EST
To: George

Subject: Re: Re: Contact Form Submission from George

I will let our supplier know and get you the replacements. We will test them to confirm they are good, before sending to you. Sorry for the issues.

Gordon Kennedy

Customer Support Manager
[email protected]
www.DVDTiger.com

From: George 
Date: December 25, 2012 9:53:19 PM EST

To: [DVDTiger.com] Customer Support <[email protected]>
Subject: Re: Re: Contact Form Submission from George

Mr. Kennedy,
I have checked all the discs as you requested, and found the following:

The first box of Discs Numbers 1 thru 18 by Columbia TriStar and Sony Home Entertainment, are all excellent quality, with the exception of Disc #7, that does not show a maker, and only contains ONE show.

The second box of Discs Numbers 19 thru 37, are ALL recorded off of TV Land, and are of low quality. Some Discs the picture freezes on. Also, Disc #19 is BLANK. Another way to see this is, Season's 7, 8, and 9 all need to be replaced.

Thank you again for your help with this.
George

PS. I kept the previous emails attached here for your refrence if need be.


Thank you Mr. Kennedy for your quick response.

I will check all the discs right after Christmas, and let you know which ones need to be replaced. If the replacement discs, will be of the Columbia Tri-Star quality, then replacement discs are fine. However, if they are not going to be of that high quality a picture, then I would request a return of all discs for a full refund. Believe me, I would prefer just getting good quality replacements.

Thank you again, Sir, for your attention to this matter.
George

From: George
Date: December 23, 2012 5:23:36 PM EST

To: [DVDTiger.com] Customer Support <[email protected]>
Subject: Re: Re: Contact Form Submission from George

Thank you Mr. Kennedy for your quick response.

I will check all the discs right after Christmas, and let you know which ones need to be replaced. If the replacement discs, will be of the Columbia Tri-Star quality, then replacement discs are fine. However, if they are not going to be of that high quality a picture, then I would request a return of all discs for a full refund. Believe me, I would prefer just getting good quality replacements.

Thank you again, Sir, for your attention to this matter.
George

From: [DVDTiger.com] Customer Support <[email protected]>
Date: December 23, 2012 3:47:56 PM EST
To: George

Subject: Re: Re: Contact Form Submission from George

Hello George,

I'm sorry to hear you are having issues with some of the DVD's.

Obviously your 100% satisfaction is our #1 priority so ALL defective discs will be replaced for FREE. There is no rush or expiry date for replacements so take your time, go through all the discs, and then let us know which ones have problems. We'll replace them Free of charge.

We await your response with ALL the defective Disc #'s and then we'll contact our supplier to have the replacements shipped out to you.

NOTE: When you contact us, please confirm the EXACT DISC #'s that are defective so we make sure to replace them ALL.

Thank you for your understanding and cooperation.
Gordon Kennedy
Customer Support Manager
[email protected]
www.DVDTiger.com