- Report: #852655
Complaint Review: Dyson Vacuum cleaners - internet Internet
Reported By:
alliekats -
Snohomish, Washington, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
Dyson Vacuum cleaners
Dyson.com internet, Internet, United States of America
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Tell us has your experience with this business or person been good?
Dyson Vacuum cleaners Customer Service is horrible internet, Internet
Don't buy anything from Dyson. I needed to exchange a part and tried calling numerous times with waits longer than 30 mins and I'd have to hang up. I then e-mailed and a week later got a response that i had to call to get a RA.
Finally I called and waited 40 mins to talk to someone and they told me it was past 30 days and there was nothing they could
do. I then sent letter to them and was told 2 weeks later, it was my fault for not contacting them within 30 days.
I am returning the part, with receipt confirmation, disputing the charge on my CC and filing a complaint with the BBB. I'm tired of these companies thinking they can just rip off consumers without repercussion. I know fighting for your rights is a hassle and seems easier to just forget about it, but on principle I am not letting this go.
Finally I called and waited 40 mins to talk to someone and they told me it was past 30 days and there was nothing they could
do. I then sent letter to them and was told 2 weeks later, it was my fault for not contacting them within 30 days.
I am returning the part, with receipt confirmation, disputing the charge on my CC and filing a complaint with the BBB. I'm tired of these companies thinking they can just rip off consumers without repercussion. I know fighting for your rights is a hassle and seems easier to just forget about it, but on principle I am not letting this go.
1 Updates & Rebuttals
Ken
Colorado,USA
Okay,how much was it past their 30 day return policy....
#2Consumer Comment
Mon, March 12, 2012
before you called them? Then, was the part you needed to send back your error or theirs?
Just wondering.
