- Report: #459275
Complaint Review: East Moving Moving Out - Miami Florida
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East Moving Moving Out
2648 NE 188 St Miami, 33180 Florida, U.S.A.
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866-580-6683
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East Moving, Moving Out Lied to & bullied by moving company... now left with broken furniture and empty wallet Miami Florida
I am a mother of two special needs children (one requires g-tube feeding and the other is autistic) and had to move from Indiana to Texas in order to seek medical treatment for my autistic son. I had only two weeks' notice and found that the two (reputable) moving companies I have dealt with in the past were not able to accomodate me on such short notice. I started looking around and found East Moving company.
I talked at length with Casey, the rep. there, and he told me that they would be able to do my move, that they were a "real" moving company who used their own trucks/did not subcontract to other companies. I needed to move on Friday May 29, arriving in Texas on Sunday May 31--he assured me that my movers would be able to move my things out Friday morning and would be on the road that day, arriving in Texas in time to deliver my things Sunday afternoon.
We went through an itemized list of my belongings by phone and he emailed me the list and the price quote based on what I'd told him. He advised me to email him and update him should anything change. I did this several times as I packed, updating him on the size of the boxe(s) I was adding as well as furniture items I'd be adding/subtracting. He adjusted my dollar amount as necessary and I thought all was well. (I should note that he never updated me after I sent the final count of boxes/furniture, which was 3 days before the move. He also never returned my call after not receiving that last update.)
Casey told me that the price quoted included furniture pads for furniture, necessary tape/plastic wrap as needed to secure the furniture pads, transportation/tolls, etc. I told him that I did have one flight of stairs in my home and he assured me that this would be no additional charge. He did say that if extra boxes were needed, these would be an additional charge--this all made sense. He told me that my movers would arrive "first thing" Friday morning.
I was contacted Thursday night (the night before the move) by a man named Paul, who said he was from Moving Out moving company. I told him there must be some mistake, as I was contracted with East Moving. He then told me that I'd been subcontracted to this company and that he would be doing my move for me. He told me that he would arrive around noon. I was alarmed, as I was supposed to be on the road around that time; however, he assured me that he would be "quick" and that I would be able to get going by Friday afternoon.
I was packed and ready to go; however, noon came and went and Paul never arrived. He finally called me at 1:30 that afternoon and said he was running behind on the job he was doing and that he'd be at my house in about an hour. When he hadn't arrived by 3pm, I called him back. Of course, he didn't answer, so I left a voice mail message, which he didn't return.
Paul finally showed up at my house at 5:00pm. He gave no explanation and no apology. When I expressed frustration at his very late arrival, he ignored me and said that I should have a more positive attitude.
He told me the move would take approximately 4 hours and balked at the amount of stuff I had--he told me that I had about 3 times the amount I'd quoted to the company. I showed him the list that I'd emailed Casey (along with Casey's confirmation and price quote); however, Paul whipped out my initial list with NONE of my updates--containing only my furniture and 10 boxes (FAR LESS than what I'd contracted with Casey!) and said he'd have to charge me more than I'd been quoted, but that he would not know the exact number until he had loaded my things onto the truck.
I asked him whether my things would still make it to Texas by Sunday. He said that they would not be there until Wednesday, as they had to be taken to Michigan, then on to Chicago to be put into storage until they had enough to fill a truck going down south. I was enraged, as casey had promised that my things would arrive on Sunday and there was NO mention of them being stored at a facility!
I had no choice but to go ahead with this, as I was already way behind schedule. My son was slated to begin treatment at a facility on Monday and I needed to get on the road to get to Texas--I didn't have time to change our plans.
I was floored when Paul and the other mover he brought with him made a makeshift "slide" on my stairs out of flattened wardrobe boxes and tossed all of my boxes and plastic storage tubs down this. I immediatley asked him NOT to do this (especially since several contained sensitive medical equipment); however, he insisted that he "knew what [he] was doing" and that I should "let [him] do the job".
Finally, at 10:30pm, they were finished. Paul then informed me that the move would cost $1800 more than I was initially told. Even though I had packed everything myself, I was charged $5.00 per roll of tape they used (I can't tell you how many nearly full rolls I found lying around the house) and I was charged $30 for a wardrobe box they said they "needed" for some of my things. This was in addition to the charge for stairs (my stairs were interior!) and the charges for my "additional" items, even though I had given Casey all the information regarding the total amount of furniture/boxes I had. I told him that I didn't agree with the total and that I was not comfortable signing the contract. He told me that if I didn't sign the contract he would drive off with my things. Being alone at night with a man that could easily overpower me, I signed.
After I signed the contract he then told me I had to pay him in full, in cash, right then and there. Of course, I didn't have $3000 in cash so he told me to drive to an ATM and pull out the maximum amount allowed so that he could show his dispatcher that I was honest and intended to pay. (??) He reiterated that he had my things on his truck, so I did what he asked. I drove to the ATM with him following on the straight truck, pulled out $800 in cash and gave it to him. When he gave me my receipt, he then told me that the company had up to 14 days to get my things to me and that he would call me when they were ready to bring them. I was enraged, to say the least. He said, "It's all in the contract you agreed to. You knew about this."
I arrived in Texas on Sunday and, obviously, had nothing with me but a couple of changes of clothing for myself and the kids. We all slept on the floor for a week while waiting for our things to arrive.
On Wednesday, I got a call from another man who told me he was driving the truck with my things on it and that he would arrive on Friday June 5. (this would be exactly one week from my move date). I told him several times that I would need for him to call me back with a more exact time, as I would need to reserve the service elevator in my building for my move. He assured me that he would do this. He then informed me that he was driving a semi and that I would need to make sure I secured a spot for him to park. I asked why on earth he had a semi, as my things only totaled approximately 900 cubic feet!
He told me that if my building was not able to accomodate a semi, he would have to charge me an additional $400 to load my things onto a straight truck. I was furious, but did speak with the management at my building and found that he would be able to park his semi and unload my things. I called him back with this information.
He called me back on Thursday evening (June 4) just before 8:00pm to tell me that he was downstairs and that he wanted to know if he could start the move then. I informed him that my building does not allow move-ins after 7:30pm and reminded him that he'd scheduled the move-in for the next day. He balked, telling me that he was "just trying to do [me] a favor" and persisted in asking me to allow him to begin moving my things. I refused and told him to come back in the morning, as he'd promised. He then told me that if he was not able to perform the move on the date agreed upon, he would have to charge me extra and would hold my things in storage for an additional period of time. He finally did agree to come the next morning.
He called me on Friday morning to tell me that he was going to do another move that morning and that he would be at my apartment between noon and 2pm to move my things. I reserved the service elevator.
He never arrived but did call at 2pm to say that he would arrive in about an hour. He did not arrive at 3:00pm but did finally show up at 4:30pm on a straight truck. He said that he had "done me a favor" and moved my things to a straight truck at "no extra charge". (he later told me that the other move he'd done could not accomodate a semi and needed a straight truck--so he'd really done me no favor, he'd done this out of necessity.)
He came up to my apartment and then told me I had to pay the balance in cash before he would take my things off the truck. I refused. I told him that I would pay him half, but no more, until I saw that all my things were accounted for and in my apartment. He said he would not do this and that if I did not pay him, he would put my things back in storage.
I called Moving Out and spoke with a woman named Dina. I explained the situation and she said that it's the "industry standard" for moving companies to do this (however, after several moves, I've NEVER dealt with a company who demanded not only cash, but before moving the belongings) and that their drivers are instructed not to move items off the truck until the balance is paid in full. When I persisted, her tone became very cold. She said, "If you do not pay him, he is going to drive away with your things and put them back into storage until you decide you're going to pay us." She then told me that I was holding up the process and that I should make my decision quickly.
When I told her that by doing this, I'd have no recourse if there was damage to my things, she responded that if there was any damage to my boxed items, it would be my fault. After all, I was the one who packed them.
Furious, I paid him.
As he brought items in, I could see right away that there was damage to many of my furniture items. My headboard/footboard set was completely demolished--it was splintered and cracked. Two wooden chairs that went to a children's table and chair set were completely broken. My couch and armchair legs were broken and my kitchen table top had suffered several very deep scratches/gouges.
My children's wooden easel was broken. (I later found that every single one of my daughter's cans of elemental formula, which were packed in the original packing material used to ship them to me from her home health supply company, were badly dented.) Note that, aside from my daughter's formula, the only items damaged/broken were the items the movers had wrapped in furniture pads, NOT the items I'd boxed.
I mentioned the furniture damage to the mover and he pointed to my original contract with Paul. Paul had written "SC" (for "scratched") after just about every item of my furniture...and he'd written "broken" next to my headboard (he had broken it trying to get it apart and decided to blame me). This man claimed that my things were broken/damaged BEFORE they'd even left my home. Preposterous! WHY would I pay to move broken/unusable items?!
At the end of the move, the driver handed me a feedback sheet. He said that it only pertained to HIM, not to the company or my move. It asked silly questions like, "was your driver polite?", "was he clean?", etc. No questions pertaining to his handling of my things, arriving on time, etc. It was complete hogwash. Nonetheless, he hovered over me and said, "was I not polite to you? Am I not clean?". It was basically a way for the company to force good feedback from customers by asking silly, unrelated questions.
I had to go out and buy a new bed, had to rig my couch/chair feet and now have to purchase a new table/chair set and easel for my kids. I'll survive with the gouged kitchen table top. I won't even mention that they broke two of my plastic tubs and all 3 of my plastic drawer storage units.
My husband and I decided that even if we were to try to persue this with the company, they don't care. They *might* decide to refund us at the paltry 60 cents per pound; however, it will be nowhere near the replacement cost of the damaged/broken items. Also, the thought of dealing with these despicable people anymore makes me absolutely ill. All I can do is warn others to stay FAR away from East moving/Moving Out.
Louise
Dallas, Texas
U.S.A.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
I talked at length with Casey, the rep. there, and he told me that they would be able to do my move, that they were a "real" moving company who used their own trucks/did not subcontract to other companies. I needed to move on Friday May 29, arriving in Texas on Sunday May 31--he assured me that my movers would be able to move my things out Friday morning and would be on the road that day, arriving in Texas in time to deliver my things Sunday afternoon.
We went through an itemized list of my belongings by phone and he emailed me the list and the price quote based on what I'd told him. He advised me to email him and update him should anything change. I did this several times as I packed, updating him on the size of the boxe(s) I was adding as well as furniture items I'd be adding/subtracting. He adjusted my dollar amount as necessary and I thought all was well. (I should note that he never updated me after I sent the final count of boxes/furniture, which was 3 days before the move. He also never returned my call after not receiving that last update.)
Casey told me that the price quoted included furniture pads for furniture, necessary tape/plastic wrap as needed to secure the furniture pads, transportation/tolls, etc. I told him that I did have one flight of stairs in my home and he assured me that this would be no additional charge. He did say that if extra boxes were needed, these would be an additional charge--this all made sense. He told me that my movers would arrive "first thing" Friday morning.
I was contacted Thursday night (the night before the move) by a man named Paul, who said he was from Moving Out moving company. I told him there must be some mistake, as I was contracted with East Moving. He then told me that I'd been subcontracted to this company and that he would be doing my move for me. He told me that he would arrive around noon. I was alarmed, as I was supposed to be on the road around that time; however, he assured me that he would be "quick" and that I would be able to get going by Friday afternoon.
I was packed and ready to go; however, noon came and went and Paul never arrived. He finally called me at 1:30 that afternoon and said he was running behind on the job he was doing and that he'd be at my house in about an hour. When he hadn't arrived by 3pm, I called him back. Of course, he didn't answer, so I left a voice mail message, which he didn't return.
Paul finally showed up at my house at 5:00pm. He gave no explanation and no apology. When I expressed frustration at his very late arrival, he ignored me and said that I should have a more positive attitude.
He told me the move would take approximately 4 hours and balked at the amount of stuff I had--he told me that I had about 3 times the amount I'd quoted to the company. I showed him the list that I'd emailed Casey (along with Casey's confirmation and price quote); however, Paul whipped out my initial list with NONE of my updates--containing only my furniture and 10 boxes (FAR LESS than what I'd contracted with Casey!) and said he'd have to charge me more than I'd been quoted, but that he would not know the exact number until he had loaded my things onto the truck.
I asked him whether my things would still make it to Texas by Sunday. He said that they would not be there until Wednesday, as they had to be taken to Michigan, then on to Chicago to be put into storage until they had enough to fill a truck going down south. I was enraged, as casey had promised that my things would arrive on Sunday and there was NO mention of them being stored at a facility!
I had no choice but to go ahead with this, as I was already way behind schedule. My son was slated to begin treatment at a facility on Monday and I needed to get on the road to get to Texas--I didn't have time to change our plans.
I was floored when Paul and the other mover he brought with him made a makeshift "slide" on my stairs out of flattened wardrobe boxes and tossed all of my boxes and plastic storage tubs down this. I immediatley asked him NOT to do this (especially since several contained sensitive medical equipment); however, he insisted that he "knew what [he] was doing" and that I should "let [him] do the job".
Finally, at 10:30pm, they were finished. Paul then informed me that the move would cost $1800 more than I was initially told. Even though I had packed everything myself, I was charged $5.00 per roll of tape they used (I can't tell you how many nearly full rolls I found lying around the house) and I was charged $30 for a wardrobe box they said they "needed" for some of my things. This was in addition to the charge for stairs (my stairs were interior!) and the charges for my "additional" items, even though I had given Casey all the information regarding the total amount of furniture/boxes I had. I told him that I didn't agree with the total and that I was not comfortable signing the contract. He told me that if I didn't sign the contract he would drive off with my things. Being alone at night with a man that could easily overpower me, I signed.
After I signed the contract he then told me I had to pay him in full, in cash, right then and there. Of course, I didn't have $3000 in cash so he told me to drive to an ATM and pull out the maximum amount allowed so that he could show his dispatcher that I was honest and intended to pay. (??) He reiterated that he had my things on his truck, so I did what he asked. I drove to the ATM with him following on the straight truck, pulled out $800 in cash and gave it to him. When he gave me my receipt, he then told me that the company had up to 14 days to get my things to me and that he would call me when they were ready to bring them. I was enraged, to say the least. He said, "It's all in the contract you agreed to. You knew about this."
I arrived in Texas on Sunday and, obviously, had nothing with me but a couple of changes of clothing for myself and the kids. We all slept on the floor for a week while waiting for our things to arrive.
On Wednesday, I got a call from another man who told me he was driving the truck with my things on it and that he would arrive on Friday June 5. (this would be exactly one week from my move date). I told him several times that I would need for him to call me back with a more exact time, as I would need to reserve the service elevator in my building for my move. He assured me that he would do this. He then informed me that he was driving a semi and that I would need to make sure I secured a spot for him to park. I asked why on earth he had a semi, as my things only totaled approximately 900 cubic feet!
He told me that if my building was not able to accomodate a semi, he would have to charge me an additional $400 to load my things onto a straight truck. I was furious, but did speak with the management at my building and found that he would be able to park his semi and unload my things. I called him back with this information.
He called me back on Thursday evening (June 4) just before 8:00pm to tell me that he was downstairs and that he wanted to know if he could start the move then. I informed him that my building does not allow move-ins after 7:30pm and reminded him that he'd scheduled the move-in for the next day. He balked, telling me that he was "just trying to do [me] a favor" and persisted in asking me to allow him to begin moving my things. I refused and told him to come back in the morning, as he'd promised. He then told me that if he was not able to perform the move on the date agreed upon, he would have to charge me extra and would hold my things in storage for an additional period of time. He finally did agree to come the next morning.
He called me on Friday morning to tell me that he was going to do another move that morning and that he would be at my apartment between noon and 2pm to move my things. I reserved the service elevator.
He never arrived but did call at 2pm to say that he would arrive in about an hour. He did not arrive at 3:00pm but did finally show up at 4:30pm on a straight truck. He said that he had "done me a favor" and moved my things to a straight truck at "no extra charge". (he later told me that the other move he'd done could not accomodate a semi and needed a straight truck--so he'd really done me no favor, he'd done this out of necessity.)
He came up to my apartment and then told me I had to pay the balance in cash before he would take my things off the truck. I refused. I told him that I would pay him half, but no more, until I saw that all my things were accounted for and in my apartment. He said he would not do this and that if I did not pay him, he would put my things back in storage.
I called Moving Out and spoke with a woman named Dina. I explained the situation and she said that it's the "industry standard" for moving companies to do this (however, after several moves, I've NEVER dealt with a company who demanded not only cash, but before moving the belongings) and that their drivers are instructed not to move items off the truck until the balance is paid in full. When I persisted, her tone became very cold. She said, "If you do not pay him, he is going to drive away with your things and put them back into storage until you decide you're going to pay us." She then told me that I was holding up the process and that I should make my decision quickly.
When I told her that by doing this, I'd have no recourse if there was damage to my things, she responded that if there was any damage to my boxed items, it would be my fault. After all, I was the one who packed them.
Furious, I paid him.
As he brought items in, I could see right away that there was damage to many of my furniture items. My headboard/footboard set was completely demolished--it was splintered and cracked. Two wooden chairs that went to a children's table and chair set were completely broken. My couch and armchair legs were broken and my kitchen table top had suffered several very deep scratches/gouges.
My children's wooden easel was broken. (I later found that every single one of my daughter's cans of elemental formula, which were packed in the original packing material used to ship them to me from her home health supply company, were badly dented.) Note that, aside from my daughter's formula, the only items damaged/broken were the items the movers had wrapped in furniture pads, NOT the items I'd boxed.
I mentioned the furniture damage to the mover and he pointed to my original contract with Paul. Paul had written "SC" (for "scratched") after just about every item of my furniture...and he'd written "broken" next to my headboard (he had broken it trying to get it apart and decided to blame me). This man claimed that my things were broken/damaged BEFORE they'd even left my home. Preposterous! WHY would I pay to move broken/unusable items?!
At the end of the move, the driver handed me a feedback sheet. He said that it only pertained to HIM, not to the company or my move. It asked silly questions like, "was your driver polite?", "was he clean?", etc. No questions pertaining to his handling of my things, arriving on time, etc. It was complete hogwash. Nonetheless, he hovered over me and said, "was I not polite to you? Am I not clean?". It was basically a way for the company to force good feedback from customers by asking silly, unrelated questions.
I had to go out and buy a new bed, had to rig my couch/chair feet and now have to purchase a new table/chair set and easel for my kids. I'll survive with the gouged kitchen table top. I won't even mention that they broke two of my plastic tubs and all 3 of my plastic drawer storage units.
My husband and I decided that even if we were to try to persue this with the company, they don't care. They *might* decide to refund us at the paltry 60 cents per pound; however, it will be nowhere near the replacement cost of the damaged/broken items. Also, the thought of dealing with these despicable people anymore makes me absolutely ill. All I can do is warn others to stay FAR away from East moving/Moving Out.
Louise
Dallas, Texas
U.S.A.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
