GEORGE
BUENA PARK,#2UPDATE Employee
Fri, June 13, 2003
We did sell this Guatemala customer some glow sticks back in 2001. As he stated in his letter, that He was fully aware of that these were closed out (due to the package changing)and sold as is. We sent him samples to confirm the packages and quality. Since these were individul foil pack lightsticks, so there is no way for us to just sent him the good ones (no cherry pick, we sent him the random samples), and he was pleased with the samples. Few weeks later, he sent payment, we shipped complete order to his shipping agent in Miami. Few months later, he called and emailed us with the quality problem. We notified him the items were close out and sold as is, it was few months after the sale, so we would not take back or credit him for the products. And finally he told us that his shipping agent in Miami held his orders outside the warehouse (shipping yard)for a while (waiting for consolidating with other merchandises to the same container), and these sticks were exposed direct in hot sunlight. We told him that this was not good for the glow sticks, it might caused the problems. We have been in business since 1995, and we only carry the premium quality products. We have supplied many major national chain stores the Fantasy Glow products: Albertson Supermarket, 7-11 stores, Sav-On Drugs, just name few, if we carry the low quality products, we would be in the business for these years. There is another way you can check our repetation by checking the seller name in Ebay under "Fantasyglow" you will see the highest rating (100% positive feedback) from hundreds buyers in years. If you need more information, please contact us at 1-888-824-9685.