- Report: #651754
Complaint Review: Ebay.com - Internet
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Ebay.com
Internet, United States of America
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Ebay.com Paypal.com Ebay has No Customer Service or Phone Number Internet
On Sept. 28, 2010 I purchased an item listed on Ebay.com, I was told the item would be sent immediately after payment. The seller received payment on Oct. 1, 2010, I have not received the item and seller keeps making excuses as to when it will be sent, after informing me a week ago that it was sent on Oct. 7.
I have tried for hours and hours to find a place on Ebay.com to file a resolution claim, but you are just re-directed in circles, never to any forms to file a claim. Then if you click on contact, it will tell you you can get a phone or online chat, not true. No such thing. No phone # and only a place to send an e-mail that just show up on the same page where you posted it.
Ebay has gone to the dogs, used to be a good auction site, no longer. Anyone buying on Ebay, do not buy from a foreign country, especially Hong Kong and a guy by the name of dear168lover2009.
2 Updates & Rebuttals
Ronny g
North hollywood,California,
USA
It's simple actually, be patient...
#2Consumer Comment
Sun, October 17, 2010
..but do not delay. Although exceptions are made if a seller has a lot of disputes..generally, you only have 45 days to dispute. Do not let the seller stall you as if it goes over 45 days before you get the item, the dispute process becomes that much more difficult.
Sign on to your eBay account..on the top right click the "help" link, then "resolution center". Follow instructions. Be patient, this company handles millions of transactions at a time and are not going to drop everything else because you did not receive your item yet. As long as the item is a "tangible" good, you will get a refund or get the item eventually..the seller only has so long in which to make good and provide proof of shipment.
You can call eBay if you want..but be aware customer service (if you call it that) like almost everyone else, is outsourced to India and it can be frustrating...only do this as a last...and I mean very last resort.
Once you follow the proper channels via the resolution center you will be given the phone numbers for eBay contact. They just prefer you do it online rather then call them first since these matters are usually settled between the buyer and seller before eBay or PayPal has to step in and reverse charges, but mark my words..if the item you purchased meets the criteria and you lodge the dispute before 45 days, you will have recourse.
coast
USAHow to file a claim
#3Consumer Suggestion
Sat, October 16, 2010
Sign in to your account. Select Resolution Center from the Help menu in the upper right corner. Follow the onscreen instructions.
