jjrue
Ontario,#2Consumer Comment
Fri, January 04, 2013
please go to www.reveiwstalk.com and you will see how many complaints there are including mine (jays girl) they rip people off period!!!!!
I work with the public and i make sure everyone knows not to go there!!!!!!
Harold
Ontario,#3Consumer Comment
Thu, August 11, 2011
The reason that so many people think that they are victims of economy lube is because they are. I work in a service shop in Kitchener and can't even list the amount of issues that economy lube causes and we have to fix later on.
For example almost every single car that we service after they have will have its power steering fluid overfilled to the point of overflowing, the air filter clips, bolts, or hose clamps missing or the air filter box damaged, and of course difficult oil filters obviously not being replaced (unless economy lube now carries rusty/dirty versions of every oil filter).
Customers will always have horror stories for us such as them being charged for services not done, services recommended when not needed, or gross overcharging for simple products. For example power steering fluid being added (In reality overfilled) for $79.99, we sell bottles of gold eagle for $15!
My personal favorite economy lube tale was that of the 2006 ford focus, he was told his transmission needed to be serviced immediatly, it was extremely dirty and there would be serious damage if he continued driving. His car had less than 100,000kms on it and the manual said that he had about 60,000kms to go before the transmission service was required. He did not get the service there but his transmission fluid was a nice red, not dirty or low at all but perfectly at the full mark.
Another extremely memorable occasion was that of a mercedes benz with a canister filer, the paper filter that economy lube had jammed it was the wrong size and the result was that it had become stuck, their solution? They never replaced it and when he came in the paper filter pulled itself to pieces when we tried to remove it and the plastic bottom of the filter would not dislodge. We were forced to replace the canister with a new mercedes one and listen to the angry customer scream at economy lube on the phone for 40 minutes.
I do not even have the space to list the amount of messups that they caused for e-tests, but in short a lot of vehicles have wrong vehicle weights inputed/model names and engine sizes/cylinders. Usually it's just confined to failing gas caps.
We even had the misfortune to have to work with a former employee from there and he had plenty of stories about what they did (such as when customers asked for the fluids topped up they(the guys he worked with when he was there) would just kick the bumper and say "Top up!". He however was later fired for stealing from customers, his excuse? "Well we used to do that there"
That former employees best story was of an asian university student who was duped into paying $4,500 for a ton on overpriced unnessisary services, when he couldn't pay he was escorted by the manager of the university location to the bank where his account was drained of the roughly $2,500 in it and the manager called it even.
This place survives by luring people in with ultra low prices and then lying to them by saying things like certain services need to be done when they don't, the vehicle takes a certain grade of oil that costs a lot more, or that they can't switch back from synthetic (Yes you can there is a ton of myths about that but look it up or Mobil1 and Valvolines sites, they both say you can switch back and forth as much as you want. Personally I believe what the makers of the oil say over what some high school dropout says)
Pressure tactics and deceit and the corner stones of this establishment, in the end the customer may have added some crap to his transmission and then flipped out when the flush screwed it up but there is no doubt that the employees there promised him that the flush would fix any problems he was experiencing just to get the sale. There is no arguing there, that former employee had many times told us stories about how some service techs wouldn't even look at the vehicle before recommending services, just the service history for the vehicle. In short economy lube is just there to make a quick buck from unsuspecting cheap folks who are then duped. They have nice waiting rooms though, so at least they put on some lipstick before they screw you!
P.S If the owner does not believe that a former employee said/if he was real then look back in your records, he was fired for giving away free e-tests and was then hired back. If this is not common practice then you should have no problem finding that he did/possibly still does work for you. Everything here is true, I hope you change your ways and do things honestly. Look at Heffner Lexus Toyota, Mark Wilsons Better Used cars, they have done things very honestly and look at what they have built. It's not too late to change, honesty is the best policy.
Deet
Kitchener,#4Author of original report
Wed, December 26, 2007
Steve obviously is NOT running an honest shop just by looking at the number of other complaints. I guess everybody who has a complaint must be wrong, right Steve, lol. As for getting my transmission trashed by Economy Lube's tranny flush I can still say that Steve has not paid one red cent to my $3000 cost to have the tranny replaced. I have used Lucas products in my transmission from 100,000km on at every 60,000 KM transmission fluid change with no problem until I had the work done at Economy Lube. For those who don't know Lucas products they DON'T void factory warranty and are actually an excellent preventative procedure. It was actually Economy Lube that convinced me that a transmission flush was fine for my vehicle even though in the past I had always had the pan dropped for the transmission fluid change. It was only AFTER my transmission was ruined that I found out through Ford Motor Company that Economy Lube's tranny flush was NOT a proper procedure and could in fact clog up my filter thus trashing my tranny. Don't expect Economy Lube to tell you that BEFORE they do a tranny flush and also DON'T expect to see that ANYWHERE in writting on their work order BEFORE you have a tranny flush done by them. My advice is to AVOID Economy Lube or any other shop that will do a tranny flush WITHOUT removing the tranny filter! In regards to a website, Steve is delusional, perhaps another of his wronged customers has a website up, good for them!!
Steve
Bradenton,#5Consumer Suggestion
Sat, May 06, 2006
DEET, Transmission filters must be replaced, they cannot be cleaned, and certainly cannot be cleaned by means of a transmission flush. A flush just pushes dirty fluid thru your system until it becomes clean. All of the sediment being pushed thru ends up in your filter. After a flush, your pan is supposed to be dropped, cleaned, and filter replaced with a new one. I'm sure this was explained to you, as any shop would know this, however dropping the pan for cleaning and filter replacement is an extra labor charge. It sounds like you wanted a cheap fix for a trans that was worn out.
Stephen
Waterloo,#6REBUTTAL Owner of company
Fri, May 05, 2006
this customer is the worst type of customer any company could have. he came into our facilty with two bottles of transmission stop leak and some type of lucas addative in hopes of a quick fix. his vehicle is diesel and has almost 400,000 km and is a delivery van. he threatened to run adds in the newspaper and rent mobile signs around town to slander us. he even went as far as setting up a website and tried to have us pay him to take it down. as a company owner i am amazed at how some customers think they are the victims when in this case we the company became a victim.