• Report:  #1987

Complaint Review: Edge Graphics - Detroit Lakes Minnesota

Reported By:
- Estherville, Ia,

Edge Graphics
910 8th St SE PO Box 1623 Detroit Lakes, Minnesota, U.S.A.
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In December of 1999 ,I placed an order with the graphics company

edge graphics, for $307.50 worth of decals for my 1998 Arctic Cat

ZR600 snowmobile. They took my order and told me it might take about 4-5 weeks, due to the high demand for snowmobile decals at that time of the year. They told me that as soon as the decals were DONE and ready to ship they would call me ,and at that time send payment. So I agreed to these terms. On Feb.3rd 2000 , I got a call saying that my order was READY to go! So I wrote a check for $307.50 on Feb. 4th and sent it that day. On Feb.6th I recieved another call, they said we recieved your payment ,your order will be shipped tomorrow!The 7th of Feb.So after a week with no decals I called them , they said OH yeah!!, we had a problem with the printer,but it's fixed now, We'll get your order finished up tonight and get them off tomorrow!!Well after yet another week with no decals I called again! THis time they tell they ran out of clear coat when they were trying to finish them up, and It would be a couple more days before they would get more, but assured me that as soon as it aarived they would finish my order and get it sent out. So after a couple weeks with still no decals ,I called AGAIN! This time they actually gave me a tracking#, I was thrilled , until I logged on to UPS.com , and the order said something like, recieved Manifesto?or some weird thing like that, I dont recall exactly. So I called them back and they said they didn't know what was going on,so they would look into it and get back with me. Needless to say I had to call them back. They now tell me that UPS lost the order. So they would have to reprint them. This time they said your order is priority#1 , well get it finished up and send it out 2nd day delivery. So after another 2 weeeks I called them and more excuses start flying. So I have my bank loan officer and notary of the public call them on Mar. 15th , they said they were just finishing up my order, and I would have by The 18th of Mar. On Mar. 21st , I still have no decals!! So I call yet again, this time I talked to a different guy, he saw very apolagetic, and said that stuff kept get thrwn on top of my order, and he forgot all about it. He said Im so sorry, I will work late tonight so I can get this done, this should have been done over a month ago, and apologized AGAIN!! He said if you call me tommorrow I will have a tracking # for you. So when I called I asked for the tracking# and of course they didnt have one. By this time Im getting pretty upset, so I send them an email stating if I didnt have my order or a refund by the end of March , I would have no other choice but to file a small claims report against them. I called the next day and they verified they recived the message, and gave me more excuses, but asuured me it would be taken care of! On Apr.3rd I still had nothing, so I called again!! He said youre order is right here and Here is the tracking# it will go out yet today. Now today Apr. 6th I went to ups.com and typed in the tracking# they gave me. And it says tracking# is not in the ups data file. Can someone HELP ME?

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