- Report: #1316543
Complaint Review: EFT - Irving Texas
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Author Not Confirmed
Why?
EFT
PO Box 167667 Irving, 75016 Texas, USA
Phone:
1-800-527-1984
Web:
http://www.efgcompanies.com/
Categories:
Business Rating:
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EFT Enterprise Financial Group, MAP ,Motorist Assistance Plan, Deceptive Trade Practice - Misleading Information Irving Texas
I am very upset at the deceptive practices from EFG. As with any other customer who purchases an extended warranty/contract with anyone they make their decision based on what is promised in the list of covered items… Attached is a copy of the inside(s) of your pamphlet that displays ALL parts/components covered under all levels of coverage and I chose the Platinum level in order to be protected for as much of the car as possible. Your warranty/contract DOES NOT state anywhere in it / on it that it includes the use from a previous owner as a part that I may be punished for if any of those parts go out and will be refused coverage. I purchased this warranty to be covered from my point of taking ownership until my warranty/contract term ends. As with time ANY vehicle will have parts to go out because the minute the wheels turn on a car that’s normal for any vehicle; however, a Customer is offered and given the option to purchase an extended warranty/contract to cover them for a certain number of miles and/or number of years so that if ANY of this happens, they will be covered for the repair less any deductible.
It is my unsatisfied experience with EFG that you pick and choose which repairs you are willing to cover and which of those you choose to deny. I have had past repairs covered under the warranty that you paid and those too from normal wear and tear but from the previous owner. I have barely had the vehicle in my possession 2 years and it is barely driven so the repairs that have come to be needed is NOT from my use or neglect. They are simply failures that happened at an in-opportuned time and that is the reason I or anyone purchase an extended warranty/contract to be covered for these costly mishaps. EFG is contradicting itself and fraudulently promoting the purchase of its warranty to customers leading them to believe the components listed in the brochure are covered when in actual reality you attempt to put in the contract that it doesn’t cover any of this if its normal wear and tear. I don’t know of anyone who would or are capable of intentionally tearing or breaking any of these parts on their own so they can have them repaired and covered by a warranty/contract.
Both repairs that were covered by EFG were due to normal wear and tear and it was time for these items to be replaced. Those parts (fuel injectors and a/c cooling fans) were either a failure or a breakdown but either way it was from normal use of the vehicle. If the normal wear and tear clause was to be honored, then ALL PARTS THAT BREAK ON A CAR is normal wear and tear in some sort of way as long as the vehicle is in use and NO part should be covered by any warranty/contract entity; and there is NO REASON a customer should be offered to purchase ANY extended warranty/contract because it is useless and will not cover ANYTHING. So basically EFG is and has ripped off a lot of customers with false promises of warranty/contract coverage on parts that are not actually covered. EFG is using a double edge sward to its customers by stating in one way they are covered but then in fine print you’re really not covered if you are driving/using the car basically.
