- Report: #1355225
Complaint Review: ehost.com - Internet
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Author Confirmed
Why?
ehost.com
Internet, USA
Phone:
8778800076
Web:
www.ehost.com
Categories:
Business Rating:
(0)
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ehost.com Ehost.com doesn't care about your privacy or give you what you paid for! Internet
Ehosts.com is a JOKE! They don't protect your information!!! I had been given the run around for hours, upon hours between waiting 80min on hold waiting for someone to just pick up, 60 min waiting to chat with a tech online, then spending another 70-80 minutes "chatting" with NO resolved issues, to then get a generic "Sorry you're out of luck email" to ANOTHER 20 minutes to still not have access to a Manager, or the problem solved. i am a STRONG believer of customer service. I'm also an ADVOCATE for receiving exactly what I pay for. My problem with them? I paid for Domain Privacy. I work in entertainment.
Privacy is THE NUMBER ONE concern I have! I would fully EXPECT that when I ordered domain privacy in 2015 at the EXACT moment I ordered my domain and hosting, it would be set up. I would ALSO expect that with annual AUTO-RENEW for domain privacy (my HOSTING was paid for 3 YEARS mind you) that my information would STILL remain PRIVATE. But here I am- in 2017.. And my information was ALL OVER WHOIS. How does that happen? Ordered, paid, prepaid, auto renew (with a current credit card, so it didnt "decline") How do I NOT get the service I have been paying for?
And THEN how is it possible, that it was CONFIRMED a "mistake" and was fixed "immediately" but you won't issue me a CREDIT for the services you didn't provide? I didnt ask for a refund.. I asked to EXTEND my TWENTY DOLLAR service for the mistake EHOSTS ADMITTED TO. And was told "sorry, we don't issue credits" and sent the terms of service in an email.
Im sorry, but where does it say you can pay for a service, they fail to provide the service, and can get away with that? They offer refunds, credits, etc depending on the issue. Yet they want to treat me like I was asking for a million dollars.
WORST customer service EVER. I've spent HOURS getting the run around, apparently there are ZERO managers, supervisors, leads, or ANYONE with authority that works there.
SO BUYER BEWARE... DOMAIN PRIVACY IS NOT IMPORTANT TO THEM!! BE PREPARED TO HAVE ALL YOUR PERSONAL INFORMATION OUT ON THE WEB REGARDLESS OF PAYING THEM TO ENSURE THAT DOESNT HAPPEN!!
