- Report: #1294064
Complaint Review: Electric Vehicle Mall - Largo Florida
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Author Confirmed
Why?
Electric Vehicle Mall
Largo, Florida, USA
Phone:
727-474-9992
Web:
http://www.electricvehiclemall.com
Categories:
Business Rating:
(0)
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Electric Vehicle Mall Electric Vehicle Mall www.electricvehiclemall.com FRAUD! NO CUSTOMER SERVICE!! DEFECTIVE PRODUCTS!!! Largo Florida
We live in California about half of the year, and the rest we spend our time in Amsterdam.
Unfortunately, we came across this http://www.electricvehiclemall.com/ in January of 2016 where we made a purchase for a EW-36 electric scooter: http://www.electricvehiclemall.com/E-Wheels-EW-36-Mobility-Scooter-Free-Premium-Accessories.html
The delivery was a nightmare. It took them over 3 weeks to ship it, and first they shipped it to a wrong address (in California) then two more weeks later shipped another one with the body broken, no keys, no manual.
After many unsuccesful attempts to contact them to get help, we were advised to keep it the way it is and be happy.
It was a real insult! We paid - actually overpaid- for this scooter and now they REFUSED TO HELP US IN ANY WAY!!!
My husband tried to ride the scooter with broken body panels but the rear wheel fell out after the first ten minutes.
THIS EW-36 SCOOTER WAS MADE IN CHINA AND IT IS A GARBAGE!!!!
Later we found out that so many other peope has had problems with these EW-36 scooters, and the electric vehicle mall company never stands behind what they sell. It is so shameful because we have friends in Amsterdam and they would buy these scooters as well.
Hopefully, we could help people looking for these scooters to make an educated decision and go somewhere else to do business.
DO NOT BUY FROM http://www.electricvehiclemall.com/ THEY ARE JUST A DEALER JACKING UP THE PRICE AND PROVIDING NO CUSTOMER SERVICE.
2 Updates & Rebuttals
Campar
Longview,Washington,
United States
I am riding my second EW-36 from Electric Vehicle Mall
#2Consumer Comment
Tue, May 28, 2019
In 2012 I bought an EW-36. It was shipped to me promptly in excellent condition. I rode it almost daily early 2016, when I decided it really looked ragged because of my carelessness and I wanted a windshield and a trailer hitch.
In 2016 I bought a new EW-36. I still ride the old one occassionally, like when the batteries on the new one are low. I have had excellent service from the parts department at the ElectricVehicle Mall. If the 2016 model gets too beat up I will probably buy another one.
I ride them year around, wearing a down parka and heated mittens in the winter (I live in Washington State) and I put a canopy on both of the scooters.
I am 84, can no longer drive a car, but go anywhere I need to go, taking the trailer for groceries, on my orange scooter. Seven years now of being called "the scooter lady" by the kids in town.
Thank you, guys, at the Electric Vehicle Mall.
Rod J
Largo,Florida,
USA
FALSE REVIEW
#3REBUTTAL Owner of company
Thu, February 09, 2017
This is a FALSE review, cleverly written but still completely FALSE. While we couldn't check custemer names since none was given, we did not ship a single EW-36 scooter to California in January 2016 nor in the preceding month and also not in February. And we have never in 8 years had a situation remotely like that described here. Contrary to this review, we very much pride ourself on our excellent customer service and ALWAYS have our customers’ backs. Our A rating with the Better Business Burea is a testiment to that fact. Unlike, Ripoff Report, the BBB does not publish reviews by persons who are not customers.
Alao, even the distributor, E-Wheels, could not recall a similar situation during this period with any other dealier's customers.
So the real motivation for this review was likely that of a competitor attempting to damage both us and E-Wheels. And we think we know who.
