D. Endebro
Southampton,#2Author of original report
Sun, July 21, 2013
Well, here I am two years later and the replacement refrigerator stopped working. I lost about $300.00 worth of food and the error code reads "EF". A couple of months back, I bought appliance insurance on my two Electrolux appliances because I have NO faith in them. But, I called Electrolux anyway to see if this was covered under their 2-5 year warranty. I explained that I had appliance insurance, and that I had no intention of paying for a repair on another defective Electrolux product. She asked me to read the "error code" on the refrigerator and I told her it said "EF". She said that it was the evaporator fan. I was told it was covered and that she would call the appliance company to set up the appointment. I should have known this was too easy. A plus Appliance...AKA Mister Appliance, called back later that day and said they could come the next day between 12 & 4. They finally showed up at 5 and told me that it would cost $360.00 and $85.00 for the diagnostic service (which would be included in the $360.00. I told them that Electrolux said the repair was covered, that I didn't call for the service, Electrolux did. Why did I need a diagnostic visit when the error code indicated that it was the evaporator fan? They didn't even show up with the part!
I refused to pay, and the appliance repair company is threatening to take me to small claims court. I don't see how these big companies can keep screwing over people like this. So today, I will be writing letters again, contacting the company, and waiting for PSE&G (my utility company where these horrible appliances are insured) to come today and hopefully fix this piece of garbage. I am not a person who returns things or complains about much. I have owned my own home for over 30 years and have never had issues with other appliances. I will stick to Maytag from now on. Never, never, never will I buy Electrolux and I will make sure I spread the word.
D. Endebro
Southampton,#3Author of original report
Sun, July 21, 2013
I originally submitted this report about the refridgerator - here's an update.....within a year the new fridge stopped making ice on hot days and anything placed in the back of the refridgerator or the produce drawer freezes. Last week my 3.000 Electrolux slide-in gas range starting malfuctioning. The oven does not ignite 50 percent of the time and then the house starts to smell of gas. It is only 3 years old...and of course, out of warranty. These are the worst products ever! I will be looking at my options (if I have any) over the next couple of days. I should charge them for all of the time I've put in trying to get them to do the right thing.
Ken
Greeley,#4Consumer Comment
Thu, July 28, 2011
You've shown it can be done.
Glad you got it (more or less) resolved. :)
D. Endebro
Southampton,#5Author of original report
Thu, July 28, 2011
2 weeks ago I received a call from Electrolux. Apparently they had seen this post and assured me that this was not the way they wanted to handle customer service. They thanked me for keeping such accurate records. 2 days ago, I received a check for the difference - $1,405- of the two refrigerators. It was a long hard fight - but they finally did the right thing. I don't know why I had to go through so many people to make this right, but it is resolved. I miss my really pretty refrigerator - but at least this one makes ice (and I hope it continues to do that). They were sincere in their apology - Just don't give up when you feel that you have been cheated - keep your cool - with perseverance, it can work out. Thank you Rip Off Report.
Ken
Greeley,#6Consumer Comment
Sat, June 25, 2011
I would have to agree, you got a FAR lesser fridge than you had...not very good service from Electrolux.
Good luck..you deserve equal to what you had.