- Report: #1372963
Complaint Review: Empire Carpet - Nationwide
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Author Not Confirmed
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Empire Carpet
Nationwide, USA
Phone:
800-588-2300
Web:
http://www.empiretoday.com/
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Business Rating:
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Empire Carpet Empire Today Ruined our dream home Nationwide
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We bought our home and prior to move in we wanted all new carpet. The previous owners had dogs inside and we have allergies. So we called Empire. The installers came out and finished the job in a matter of hours. With their discounts our price was about 7k. We move in and the dining room remained empty except for boxes of glasses and pictures and things like that. Weeks later we get the room emptied out. And discover a warped baseboard, which was soft and slightly moist to the touch. We wonder if we may have a water leak. A leak detector came out and cut 3 holes in the wall looking for a leak, there was none. Confused we call the home inspector. He comes out and discovers urine stains and urine scent under the carpet in the padding and rusty tack boards. He suggested we call empire and provided us a report and pictures of what the issue was. We have made multiple calls to empire with no resolution. After asking multiple times for a license number and being told they don't have it, I found it. I asked them if that was the correct number and they lied and said no! A representative said all they would do is replace the padding. However the boards are rusted, my new carpet is unsanitary, my baseboards have soaked up the urine, and I now have 3 holes in my wall to search for a leak that never existed, not to mention a 125.00 plumbing bill for nothing. We asked them to replace everything in that room, carpet, padding, tack boards, and the baseboard in that corner. They refused. It is also unbelievable that a company would deny a customer their license number multiple times, then claim the number on their invoice is not actually the correct number. This is a horrible experience. Also, one of the installers offered to carpet part of our garage on the side for cash, said that's his side hustle. Perhaps that's where the new padding went that we did not get, we now suspect that they keep materials for their personal work on the side.
