Tara
Valrico,#2Author of original report
Thu, November 22, 2012
This matter has been resolved amicably.
Tara
Valrico,#3Author of original report
Thu, November 22, 2012
This matter has been solved amicably.
Tara
Valrico,#4Author of original report
Mon, November 19, 2012
As you can see Rebekah said she would be following up with me on this matter...and as of today (11/19/12) I have heard nothing. Buyers beware. Empire Today LIES. They get the sale and run. I have complained about our floors (which are completely covered in scratches) since I first got them in April. They are only willing to do anything if I shell out more money - which is not going to happen. So, Rebekah, I am waiting for my follow up.
Business Response
Northlake,#5UPDATE Employee
Fri, September 14, 2012
Tara, we understand that we were previously in contact with you in regards to this matter. We will be following up with you again soon to discuss this in more detail. If you have any questions, you can also contact us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager
Tara
Valrico,#6Author of original report
Thu, September 13, 2012
Thanks for your input, John. I have more specific dates and people's names as well. Unfortunately I have not heard a word from anyone from empire regarding this. They feel after giving me $350 (which I had coupons totaling that amount at the time which were not honored) that everything is fine now. Well, it's not. As you can see from the picture I posted, there are scratches everywhere. I do hope that more and more people read posts like mine (as I discovered more like mine after the fact) so they will avoid being scammed by this company. They are liars and Tim Sherwin is one of the nastiest human beings I have ever spoken to on the phone. I have seen his name appear on several posts since I filed my own. I'm hoping someone from Empire will contact me regarding this issue but I doubt it. Once they have their money, they don't care about you anymore!
John
Memphis,#7Consumer Suggestion
Thu, September 13, 2012
Your ripoff report will go a long way in costing Empire business. More and more people are learning about this web site and the reports show up easily in Google, Bing, Ask and more. I'm still not sure what the '2nd layer ' is. Maybe the subfloor?
Stay with this fight. You have enough witnesses to go after the salesman and Empire for fraud. You may want to start posting to get testimony from former Empire employees as well. I'm sure many would be anxious to chime in for court.
Anytime a salesman mentions an 'inclusive' price you can be certain you're getting screwed. It merely cloaks the real costs and profits you're being tapped up for.
It looks like Tim Sherwin is a Senior Regional Customer Service Manager since 2004. He works under Tina Binette who is the National Director of Customer Service. Check out their LinkedIn pages. Quite interesting.