- Report: #1364513
Complaint Review: Emporium - Internet
-
Author Not Confirmed
Why?
Emporium
Internet, USA
Phone:
(424) 363-7733
Web:
https://www.emporium.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Emporium emporium.com Fraud Arlet, total scam, DO NOT attempt to use Emporium or give them ANY personal information Los Angeles, Ca Internet
This company is a complete scam. I gave them my personal information and was approved up to $1200.00 financing. I placed an order for my items as well as gave them a down payment. Front the start I had several problems with the company. They have extremely poor customer service with employee who hang up in your face, refer you to different departments, and give the complete run around. I should have known then that this operation was not legit. After paying a down payment,
they never sent out any items but I begin to receive an invoice notifying me I would be changed monthly for my purchase. They wanted me to pay money for items that had not even begun to process the order for. In the course of a month I made over 20 calls to them (which included being referred to several different other departments and ridiculous articles wait times). Finally, I just wanted my money back and to cancel the order. The cancellation proceeds was ridiculous and I was told it would take 3 business days to cancel an order on items that had not even been processed. After requesting and leaving several voicemails to speak with a supervisor,
I finally got a call from someone named Diana in the escalation department. She confirmed my items had not been shipped or ordered from the warehouse and said she would cancel my order and cancel my payments. She said I would need to call the next day to get a cancelation confirms number. When I called someone the next day for that confirmation number, they told me my items had been sent out and signed for by me. How is this possible. All of a sudden, when I ask for a cancellation number they say I have received my items?
I had to block the company from my bank account because they were still requesting money for items I never got. This problem began in October 2016 and it is now March 2017 and it is still not resolved. I am in the process of retaining an attorney because they stole money from me and continue to cal daily harassing me for more money. I have no idea what they are attempting to do with my personal information. Since signing up for them, I have received almost 10 inquiries on my credit report (none of my own)!!! I am really frustrated and will never trust an unknown company like them again. If you are reading this, DO NOT USE EMPORIUM.COM. Stay away, they are a huge scam:
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Wed, March 29, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We understand your concerns, and will do what we can to provide you an update and to ensure your account is cancelled and a refund issued if applicable.
For us to look into your order, please email us your full name, phone number, order number and reference your Rip off Report Complaint # 1364513 to [email protected].
We look forward to working with you to get your issue resolved.
Sincerely,
Emporium Team
