- Report: #1327979
Complaint Review: Emporium - Internet
Reported By:
Emporium online credit is a scam -
hampton, Georgia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Emporium
Internet, USA
Phone:
866-283-3896
Web:
www.Emporium.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Emporium private loan services,Pacific Credit Group online credit card scam me out of money without delivering product and gave run around refused to cancel account San Diego california
Set up an account with this company Emporium.com for household goods gave my banking information was approved for online credit to shop with them.Later recieved papers in mail saying my account was to charged in a week called phone number to ask about delivery because order says pending no tracking numbers customer service always same persons say call this call this number call that number nobody knows anything other than i will be charged for merchandise they dont know when i will recieve even though website states 3 to 5 business days after order.later was told that my ACH WAS DENIED BECAUSE MY account was wrong there was an extra charge of 53.00 for it bouncing back soi i corrected it and paid the 53.00 was told would recieve merchandise then but saw a couple later that order was still pending called was then told they dont know again when i would recieve anything but i would definetly be charged for menchandise i have not recieved.Called to cancel order was told order was canceled but after recieveg an email reminder of pending charge was told account had not canceled and i would be charged.THis company is a scam to the filth power no resolution only run around no one that answer phone can help upper management is a full voicemail will be calling my US attorney in my area and the one in san diego california where they are from
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Fri, September 30, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
Our teams work together to ensure customers get notified in a timely manner regarding ACH approvals. We are working hard to improve our customer service so that our representatives can communicate with our customers in a consistent manner. Please refer to our FAQ page here for additional information: emporium.com/faq.
For us to look into your order, please email us your full name, phone number, and order number to [email protected]
Sincerely,
Emporium Team
