- Report: #1343442
Complaint Review: Emporium - Los ANgeles California
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Author Not Confirmed
Why?
Emporium
Los ANgeles, California, USA
Phone:
866-283-3896
Web:
www.emporium.com
Categories:
Business Rating:
(0)
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Emporium Canbcelled order continues to harass for payments Los Angeles California
I originally was given a line of credit to buy online from Emporium.com
I made my first purchase and then a few days later logged into my account which was supposed to have plenty of credit remaining
I waas shocked to find out that my credit line was now zero dollars
When I called to enquire what happened to my remaining available credit line I was told that after a customer makes a purchase they have to make 3 monthly timely payments before they can get thier credit line back and buy something. I expressed that was a bad idea for returning business/customers.
And upon further determing that my approximate $150.00 order was going to cost me well over $300.00 if I paid it out over their payment schedule for the year, I cancelled my order, wrote "Refused" on the unopened box upon recieving it and have the tracking number showing it was received in Los Angeles.
I have been getting harrasing phone calls ever since, since like august/september.
I reported this to my Attorney Generals office and they sent Emporium a letter which Emporium never responded to
And the phone calls harasssing me for payment of something I never accepted continue
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#2REBUTTAL Owner of company
Mon, December 19, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are working on an updated policy that will grant our customers their remaining spending limit with certain elgibility requirements. We also are working on improving our return process to ensure returns are handled in a timely manner.
We understand your concerns, and we will do what we can to provide you with information regarding your return.
For us to look into your order, please email us your full name, phone number, and order number to [email protected]
Sincerely,
Emporium Team
