- Report: #1373602
Complaint Review: Emporium.com - Internet
Reported By:
Hate Emporium -
new albany, Indiana, USA
Submitted:
Updated:
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Author Confirmed
Why?
Emporium.com
Internet, USA
Web:
Emporium.com
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Emporium.com FAKE Coach bag, canceled order, paid it off anyway, then they took out money from my bank unauthorized! Los Angeles Internet
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This is a total scam! They get your information, then take money out of your bank account before you even have the product. I have a paper trail of canceling my order because they sent me an email that it couldn't be shipped before Christmas. In the email, it stated, that if I wanted to cancel my order, to respond to the email which I did.
2 months later and 3 payments later, the item arrives. It's fake, I know for a fact. I take it to Coach and they agree that it's not authentic. I contact Emporium 25 times telling them that this order was canceled and that I needed a return shipping label to ship it back to them. They keep taking money until I told them to stop taking money out of my account and that I don't authorize another penny to be taken. I asked again to send the fake bag back. I can't, they said.
This is a canceled order via email. I've sent them the cancelation notice at least 20 times. I finally said I'd pay for the darn thing to get them to go away! I called and made payment. I was told it was paid in full and would never hear from them again. HA!
Now, I get a collection notice and they took money out of my account again (I have emails from them stating that they would never take a another cent from my account). Unauthorized!
I call and the CS rep states that now I owe another $250+ for the bag since I didn't pay it off in time. This is ridiculous. I canceled the order to begin with and got confirmation from their CS on the phone of the account paid off in full.
Who all can I report this to? They are totally fraudulent. I'm already working with my bank and will go as far as hiring an atty. Shady! Do NOT ever buy ANYTHING from them!
2 Updates & Rebuttals
More proof
#2Author of original report
Wed, May 17, 2017
-----Original Message-----
From: Emporium Emporium <[email protected]>
To:
Sent: Mon, Jan 16, 2017 2:27 pm
Subject: RE: Your Statement is ready to view
Hello,
Per your request, your auto pay has been disabled.
Thank you.
Sincerely,
Customer Service Department
Emporium
Phone: (866) 283-3896
Fax: (888) 756-1611
Email: Emporium @FA-servicing.com
I also see that there was a payment deducted from my checking account on 12/22/16. I will be filing a fraud dispute with my bank.
-----Original Message-----
From:
To: emporium <[email protected]>
Sent: Fri, Jan 6, 2017 5:02 pm
Subject: Re: 134439
I just got a text message that my payment is passed due. You shipped the item after it was canceled. Please mail me a return shipping label and mark my order canceled. If this shows up on my credit report, I will contact an attorney. I expect a reply immediately. I'm not using the phone as I want documented proof of everything that has gone on with this order.
-----Original Message-----
From: Emporium Emporium <[email protected]>
To:
Sent: Tue, Jan 3, 2017 4:25 pm
Subject: RE: 134439
Hello,
Thank you for contacting us. We received your request and as of today 1/3/17 we have disabled your automatic payment withdraw. Please contact customer service if you need further assistance.
Thank you,
Sincerely,
Customer Service Department
Emporium
Phone: (866) 283-3896
Fax: (888) 756-1611
Email: Emporium @FA-servicing.com
Newest reply from horrible CS
#3Author of original report
Wed, May 17, 2017
Thank you for contacting us. I'm sorry to hear about your recent experience with Emporium.
Upon checking your account, it appears that you paid a total of $192.78 towards your lease. Therefore, your account was not paid in full, I apologize if an incorrect information was given to you.
If you wish to make payments or request your balance, you may contact our billing department at 844-322-7378.
Thank you,
Quentin
Emporium Customer Care
I canceled my order!
Sent: Friday, December 30, 2016 10:53 AM
To: Emporium Emporium <[email protected]>
Subject: Fwd: 134439
This order was canceled on 12/15/16 per the email below. Do NOT withdraw any funds from my account or I will report it as fraud.
-----Original Message-----
From:
To: order-followup <[email protected]>
Sent: Thu, Dec 15, 2016 5:28 am
Subject: 134439
Cancel this order. It was placed 11 days ago and still hasn't shipped.
