- Report: #1341396
Complaint Review: Emporium.com - Los Angeles Internet
-
Author Not Confirmed
Why?
Emporium.com
20 Barton av Los Angeles, 90024 Internet, USA
Phone:
8552453510
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Emporium.com Online Diggers Scam Artists Los Angeles Internet
The online company Emporium for some strange reason is still open for business in the USA. how they can get away with everything they're doing I don't know. After buying a few items from the company we ended up looking online for review since we never received any email or phone call from the company two weeks after buying the items. So we called and spoke with somebody and cancelled the order. Two weeks later we received 2 out of the 3 items in the mail. We called and asked why it was sent to us anyway and didn't get an acceptable answer.
After that we repeatedly called Emporium for three weeks trying to get a return shipping label and always received the same resolution, " We are sending the return label by email today " and then nothing. So we went to the post office and paid $45 to mail everything back (we sent with signature confirmation and tracking #). They received the items and signed for everything. One week later, after they received the items, they still went into our checking account and took out $134 payment. We filed a claim with our bank and our bank reversed the charge and we got the money back.
We never received the first $35 deposit taken by Emporium or the $45 for mailing everything back. Today, 2 weeks after the bank refunded our money, we have just received a new email from Emporium to let us know that they are going to take out another payment on 12/16. We called and talked with somebody in India who transferred the call to the USA and we got a message saying the mail box is full. The online is full of complaints about these people but the Los Angeles Attorney General offices has not done anything to stop these people from ripping off the consumers.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Sat, January 14, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We are truly sorry to hear that you've been unable to get this matter resolved through our customer service team. We would like the opportunity to look into this matter.
We understand your concerns, and we will do what we can to provide you with information regarding your refund.
For us to look into your order, please email us your full name, phone number, order number and reference your Rip off Report # to [email protected]
Sincerely,
Emporium Team
