- Report: #1338928
Complaint Review: emporium.com - Internet
-
Author Confirmed
Why?
emporium.com
Internet, USA
Phone:
855.245.3510
Web:
www.emporium.com
Categories:
Business Rating:
(0)
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emporium.com private loan servicing took money from me then told me price was incorrect on website Los Angeles California
I purchased a 55" inch television monitor on November 11, 2016. The price on the website was $102 dollars. I purchased it but since this was the first time i used this company i decided to call that same night to make sure everything was on the up and up. When i spoke to the customer service agent she looked my info up and then all the sudden she says the price of the television was over $2000 dollars. she told me i needed to call billing to verify how much the tv was and how much they will be charging me. I called billing they told me in total tax and all the tv cost $153. I thought everything was a go but monday the 14 of november came around and i had not recieved any conformation number for the purchase of my tv. I called back and thats when the run around began. They told me that the item was not in the warehouse and they needed to wait for confirmation they told me i would be recieving a call from the warehouse to confirm a date and a time it will be sent out and that i should be recieving a call the following business day. I never recieved a call so i called costumer service back. They then told me that their was a mistake on the website that the tv could never be $102 dollars. They told me that I would be recieving a phone call about this situation and it would be rcdified. Again i never recieved a call or an email. They took the initial payment and and never sent me anything. Now im trying to call to cancel my order and the city is wrong on my billing information and they can speak to me. i keep getting hung on and now they are telling me that i dont get a confirmation that the order was canceled. This has been the worst experience with customer service i have ever had. I was even told it was only 6 dollars out my account and that i need to get over it its life.
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#2REBUTTAL Owner of company
Wed, December 21, 2016
Hello,
We are sorry for the inadvertent mistake that occurred on our website, the pricing has since been corrected. We realize that you were anticipating in receiving your order with the pricing that was presented to you but as per our website it states that errors may occur and that VNU Retail reserves the right to revoke any stated offer and to correct any errors. This can be seen on our website under ‘Website Terms of Use’.
Errors on Our Site:
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Emporium reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your account/credit card charged. If your account/credit card has already been charged for the purchase and your order is cancelled, Emporium will issue a credit to your account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
As a valued customer, we would like to offer you a discount on your next order. Please contact us at ith [email protected] with your full name, email address and phone number associated with your Emporium account.
Thank you,
Emporium Team
