- Report: #134368
Complaint Review: Encenta Promotions - Orem Utah
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Encenta Promotions
350 West Center Street Orem, 84057 Utah, U.S.A.
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Encenta Promotions ripoff Orem Utah
I would like to add my story to that of those already submitted. I echo their reports. I purchased the promotion through a local high school and assumed them to be reputable since they are local to my area. I submitted my request within the 40 day period and they returned in to me saying I was NOT within the time requested (when in fact...I WAS!). The company did nothing but send a letter stating I was screwed and could no longer redeem my certificate. Encenta does everything it can to let your certificate exprie with a bucket of excuses why it never went through. They do not attempt to assit in your positive experience, only with taking your money. Encenta is a joke of a company.
To all your rebuttals Michael, bottom line is your company is greasy. If you do not have satisfied customers shouting wonderful praises about your products and service then all you really have is a crummy product and no demand for it.
This is the age of customer satisfaction, if you aren't willing to provide that you are in for negative word of mouth adverstising, which happens to be the best referral system in marketing today.
If you are planning to have any association with Encenta Promotions may all these reports be a clue that this company is in fact a RIP OFF!
Paul
Orem, Utah
U.S.A.
To all your rebuttals Michael, bottom line is your company is greasy. If you do not have satisfied customers shouting wonderful praises about your products and service then all you really have is a crummy product and no demand for it.
This is the age of customer satisfaction, if you aren't willing to provide that you are in for negative word of mouth adverstising, which happens to be the best referral system in marketing today.
If you are planning to have any association with Encenta Promotions may all these reports be a clue that this company is in fact a RIP OFF!
Paul
Orem, Utah
U.S.A.
1 Updates & Rebuttals
Michael
Orem,Utah,
U.S.A.
This site is for upset people, not satisfied ones
#2UPDATE Employee
Mon, April 11, 2005
Our company would not just randomly send a letter back saying you were not within the time requested....either one or all of the dates you requested were not 40 days out from postmark, or your certificate had an expiration date that would not have allowed you to travel on those dates...either way, it was valid and not fabricated. It is amazing, that you would believe that because there are perhaps 5,6,7 even maybe 10 individuals that are unhappy, that this would be indicative of us being a greasy company...whatever that is...we have distributed over 250,000 certificates in less than 3 years, and have traveled thousands of consumers who took a qualified action to receive their Getaway. We have hundreds if not thousands of satisfied customers that validate daily what we do, and unfortunately, for the few that don't want to follow the simple terms and conditions, we are then this terrible company... We have many word of mouth referrals, from consumers who enjoyed their experience and decided to bring it to their company, to company's who have appreciated what we do and refer us to others...this site, however, is not a site designed to express those views, only those who have felt that they had something done wrong to them....whether or not it happened. Michael Gelber Vice President Sales & Business Development
