- Report: #137212
Complaint Review: Encenta Promotions - Orem Utah
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Encenta Promotions
350 W Center St Orem, 84057 Utah, U.S.A.
Phone:
801-221 0077
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Encenta Promotions Very slick, free is never free, it appears to me this company knows all the tricks. Ripoff! Orem Utah
I purchased a golf discount book from Costco that included a FREE 3-day 2-night getaway, provided by Encenta Promotions. The restrictions / conditions to claim yor FREE getaway are laughable. It is obvious this company does not want you to use your certificate. I usually would steer clear of deals like this , but in a moment of insanity, I trusted Costco.
FREE, the book was $60.00, deposit $50.00, booking fee $24.00. Also, if I dont show up for my free getaway, I get charged a full nights stay. What would that rate be $200.00?
I had to pick 3 dates, 2 weeks apart, and as I should have anticipated I got my last choice. I haven't stayed yet, but I might this September unless I want my credit card charged a nights stay. I am supposed to get my $50.00 deposit back, I think. Here is what my comformation letter says.
Within 90 days from completing your travel, simply mail a copy of this conformation letter back to the address below, and your $50.00 deposit will be returned.
Does this mean 90 days before or after I travel? Also, the sentence above follows the sentence that states; No rebooking, the $24.00 rebooking fee is nonrefundable, should you need to cancel your reservation.
Confused, me too. My recommendation, if you have the stomach, don't let this company berate you into submission. Demand delivery of what this company sold you. However, I would never do business with this sham company in the future!
Michael
Moses Lake, Washington
U.S.A.
FREE, the book was $60.00, deposit $50.00, booking fee $24.00. Also, if I dont show up for my free getaway, I get charged a full nights stay. What would that rate be $200.00?
I had to pick 3 dates, 2 weeks apart, and as I should have anticipated I got my last choice. I haven't stayed yet, but I might this September unless I want my credit card charged a nights stay. I am supposed to get my $50.00 deposit back, I think. Here is what my comformation letter says.
Within 90 days from completing your travel, simply mail a copy of this conformation letter back to the address below, and your $50.00 deposit will be returned.
Does this mean 90 days before or after I travel? Also, the sentence above follows the sentence that states; No rebooking, the $24.00 rebooking fee is nonrefundable, should you need to cancel your reservation.
Confused, me too. My recommendation, if you have the stomach, don't let this company berate you into submission. Demand delivery of what this company sold you. However, I would never do business with this sham company in the future!
Michael
Moses Lake, Washington
U.S.A.
1 Updates & Rebuttals
Michael
Orem,Utah,
U.S.A.
Confusion is limited to your poor interpretations
#2UPDATE Employee
Mon, April 11, 2005
Let me address your over stated concerns, and understated facts. First, the old adage, there are some people you can never satisfy, would certainly apply here. As I check your records, your process was simple, convenient and resulted in you getting one of the dates you selected...just as the terms stated you would. You had every reason to trust Costco, because in actuality, you received exactly what was promised....3 days 2 nights at your choice of destination and your choice of dates...I believe the date you are confirmed for is one of the original dates you provided, isn't it? The book you purchased first of all has nothing to do with us, it was offered by another company who chose to use our Getaway as a reason to purchase...and the cost was $39 not $60...it really is not unusual for a company to use an incentive to purchase their item. The booking fee as you classified is room tax for 2 nights, and just like ANY hotel reservation, if you dont show, or cancel by 6:00 pm the night of arrivial, they are going to charge your credit card....in our case, you forfeit the $50 to offset if you chose to be irresponsible.. Regarding the return of your deposit, not sure what's confusing, since in your reproduced words, it states...WITHIN 90 DAYS OF COMPLETING YOUR TRAVEL, completing being the optimum word... Finally, there are no words on any materials that state the $24 rebooking fee would be forfeited...it states that rebooking is not an option, and if you cancel, your forfeit the taxes that were paid as a booking fee.. Perhaps you should consider spending more time learning how to interpret the english language, that spewing your ignorance to the public about a company that has taken care of every request you had, following every term and condition stated... Enjoy your trip...... Michael Gelber Vice President Sales & Business Development
