- Report: #550347
Complaint Review: Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems - Dallas Texas
Reported By:
Bamboozled -
College Park, Georgia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems
3801 Arapaho Road Dallas, 75001 Texas, United States of America
Phone:
888-247-6504
Web:
prodigypay.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Encore Payment Systems - Prodigy Payment Systems - Momemtum Payment Systems They have bad business practices Dallas, Texas
They give you two days of training and during this time they tell you that if they sign up for a lease on equipment they cannot get out of the lease. Then when you call on an appointment they tell you to tell them that when they sign up that it's okay if they are unsure if they want to commit, they have 2 months to cancel, but they don't tell you to tell them that the lease is final and they can't get out. I was also told that I would be able to reach my "team leader" at least 90% of the time and I haven't spoken to him since 2 days before my first appointment.
When you call in from an appointment they don't answer or they put you on hold forever. They send you to appointments that were either never set or were set for a previous day. I Have had 3 appointments and I am at the point where I refuse to go to another because I do not want to be responsible for getting people in a financial situation that they can't handle. I just wish I looked into it before I started. DON'T WORK FOR THEM!
2 Updates & Rebuttals
Encore payment systems
Addison,Texas,
U.S.A.
Follow up to initial rebuttal
#2UPDATE Employee
Tue, April 19, 2011
As a follow up to our prior post, we have not received any calls or responses from the specific independent sales representative on this complaint. We are considering this issue resolved but if you have any questions or concerns we ask you to please contact our Customer Resolution Team by calling us directly at 866-808-4621 or [email protected].
Encore payment systems
Addison,Texas,
U.S.A.
OUR CUSTOMER SERVICE COMMITMENT
#3UPDATE Employee
Wed, January 13, 2010
Encore Payment Systems takes pride in providing excellent customer service and an ethical sales approach. We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships. We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision.
We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 866-808-4621 or [email protected].
Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns.
Encore Payment Systems
Executive Management Team
