- Report: #1249683
Complaint Review: Enterprise car rental - Nationwide
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Enterprise car rental
Nationwide, USA
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Enterprise car rental SCAM - BE AWARE Calgary Nationwide
After being hit from behind in a vehicle accident my insurance provider set me up with a rental from Enterprise while my vehicle was being repaired. Our attempt to find a vehicle of similar size was quite a challenge. We ended up exchanging the vehicle more than once and at different depots throughout the city as well. After having the rentals for the better part of two months we returned the vehicle and customer service was not existent. The boy behind the desk was only interested in getting out as quick as he could to do the vehicle inspection, which was fine, I wanted out just as fast. Anyways, he returns to tell me I suffered hail damage. I ask him to show me where he seen the damage,as we park our vehicles in covered garages.He takes me out and begins randomly pointing at nothing on the hood. So I looked from many angles and see nothing except specs of dirt. I explain to him I don't see any damage, so he proceeds to the roof. He randomly starts pointing again. This time I ask him to put his finger on what he sees as damage. So he does, and again, nothing. I tell him I see a bit dirty but there is no hail damage. He continued to argue with me, then walked back into the building. I follow him into the building and begin to question his motives. I explain to the rental guy that I do not agree with his findings and want to have an experienced appraiser tell me if there are damages. I am ignored and asked if I want to pay the deductible on my insurance claim or pay for the damages out of pocket. His disregard for any of my concerns have now made me angry. I explained to him, just because you know we had hail in the area in the past month doesn't mean you can treat customers this way. I refused to sign any paperwork and told the manager I want a professional to look at the vehicle as I believed they had alterier motives in making false claims to take advantage of the weather headlines. "Hail season". I will never rent a vehicle from this chain again. They never once took my concerns into consideration. They didn't listen to anything I said, and they repeated my questions back to me implying I am stupid. They would not explain the process or reassure me that a second opinion was an option. I do not know the outcome of this, but It doesn't look good. It appears that this depot was trained to get hail damage claims and don't take no for an answer even at the expense of customer service.
