- Report: #158998
Complaint Review: Entertainment Coupon Book - Troy Michigan
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Author Confirmed
Why?
Entertainment Coupon Book
1414 E. Maple Road Troy, 48083 Michigan, U.S.A.
Phone:
888-231-7283
Web:
N/A
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Business Rating:
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Entertainment Coupon Book Ripoff, Continuously charged by debit card for the last 2 years Troy Michigan
I ordered a 2004 coupon book in April of last year online through some "Mommy" website that offered $5.00 off the price of the book and free shipping. I received my email confirmation that my order has been shipped. The next day I received 4 more emails and the following day, 2 more emails.
I immediately contacted the company and asked if I was in fact getting one book or seven. The customer service rep told me that she only saw one order and I would receive one book. I received my first book and 2 days later received 6 more.
Not only that, but my bank account has 7 total withdrawls when I should have had only one. It took several phones calls to The Entertainement Book and also one from my bank's dispute department before I received my 6 credits. I then requested to cancel my account and was told that I had to renew for the next years book (2006)or I would be charged an additional $15.
I renewed my account and received an email this month (Sept. 2005) that my order has been shipped. I received my 2006 coupon book and called them to cancel my account. 2 days later, I received an email that my order has been shipped.
I called again and SOMEHOW I had 2 different profiles. I was told to refuse shipment on the second book. The next day, my account was charged for an additional book. I called them and the next day another charge to my account. I now have over $75 taken out of my bank account when it should be only $14.98.
I just spoke to a Supervisor who said he would send me an email confirmation that all accounts have been closed in my name; that my account from this point on would not be charged another dime AND I would receive a credit to my bank account for $44.98 It has been 3 hours and I still do not have the email.
The company not only took my money due to an internal error, but then had the nerve to say that if I cancelled, I would be charged. Then, to top it all off, they nailed me again this year for 2 more books and hey, they have all of next month to rip me off again.
The most unnerving aspect is that this company actually offers their books for fund raising!
Jacquie
Hanover Park, Illinois
U.S.A.
I immediately contacted the company and asked if I was in fact getting one book or seven. The customer service rep told me that she only saw one order and I would receive one book. I received my first book and 2 days later received 6 more.
Not only that, but my bank account has 7 total withdrawls when I should have had only one. It took several phones calls to The Entertainement Book and also one from my bank's dispute department before I received my 6 credits. I then requested to cancel my account and was told that I had to renew for the next years book (2006)or I would be charged an additional $15.
I renewed my account and received an email this month (Sept. 2005) that my order has been shipped. I received my 2006 coupon book and called them to cancel my account. 2 days later, I received an email that my order has been shipped.
I called again and SOMEHOW I had 2 different profiles. I was told to refuse shipment on the second book. The next day, my account was charged for an additional book. I called them and the next day another charge to my account. I now have over $75 taken out of my bank account when it should be only $14.98.
I just spoke to a Supervisor who said he would send me an email confirmation that all accounts have been closed in my name; that my account from this point on would not be charged another dime AND I would receive a credit to my bank account for $44.98 It has been 3 hours and I still do not have the email.
The company not only took my money due to an internal error, but then had the nerve to say that if I cancelled, I would be charged. Then, to top it all off, they nailed me again this year for 2 more books and hey, they have all of next month to rip me off again.
The most unnerving aspect is that this company actually offers their books for fund raising!
Jacquie
Hanover Park, Illinois
U.S.A.
