Renaud
New Orleans,#2Author of original report
Wed, January 23, 2008
Hotels.com simply responds that the $9 charge was not made by Hotels.com and that Entertainment Rewards is a distinct corporation from Hotels.com. This is accurate but does not exculpate Hotels.com from my charges. Entertainment Rewards' rebate offer, which did not state that the rebate would incur subscription to a monthly service, appeared on Hotels.com confirmation of a hotel room reservation. Furthermore, Entertainment Rewards did never ask me to enter my debit card information, and I got confirmation that they got it through Hotels.com, which is unacceptable. When discussing with Entertainment Rewards employees on a conference call with my bank, they argued that simply entering my e-mail address on the page to which the link on Hotels.com took me amounted to an electronic signature thereby authorizing Entertainment Rewards to get my banking information from Hotels,com. To really understand that I was signing up to a monthly service with Entertainment Rewards, I would have had to scroll down and click on a minuscule link that would have brought me to Entertainment Rewards Conditions. Again, I did not receive any confirmation e-mail from Entertainment Rewards, nor any other forms of communication to inform me of what kind of service for which they had signed me up. In brief, it is a real scam set up between Entertainment Rewards and Hotels.com. To close the argument, I would like to mention that my bank gave me satisfaction and reversed the charge, acknowledging that Entertainment Rewards obtained my bank references through dubious methods that simply amount to fraud.
Hcom Ccare
Springfield,#3UPDATE Employee
Wed, January 23, 2008
Hi, my name is Matt and I am a Lead Agent with Hotels.com Customer Care. My office is in Springfield, MO. I would simply like to point out that although the initial hotel reservation was made through Hotels.com, the "$10 off" promotion/advertisement which appeared in the confirmation e-mail belonged to a 3rd party, in this case Entertainment Rewards. The site that the link took you to is not a part of Hotels.com, and the terms and conditions present on the site are not in any way written, conducted, or influenced by Hotels.com. They belong completely to Entertainment Rewards. As far as I know, those particular promos/ads are no longer appearing in Hotels.com confirmation e-mails.
Hcom Ccare
Springfield,#4UPDATE Employee
Wed, January 23, 2008
Hi, my name is Matt and I am a Lead Agent with Hotels.com Customer Care. My office is in Springfield, MO. I would simply like to point out that although the initial hotel reservation was made through Hotels.com, the "$10 off" promotion/advertisement which appeared in the confirmation e-mail belonged to a 3rd party, in this case Entertainment Rewards. The site that the link took you to is not a part of Hotels.com, and the terms and conditions present on the site are not in any way written, conducted, or influenced by Hotels.com. They belong completely to Entertainment Rewards. As far as I know, those particular promos/ads are no longer appearing in Hotels.com confirmation e-mails.
Hcom Ccare
Springfield,#5UPDATE Employee
Wed, January 23, 2008
Hi, my name is Matt and I am a Lead Agent with Hotels.com Customer Care. My office is in Springfield, MO. I would simply like to point out that although the initial hotel reservation was made through Hotels.com, the "$10 off" promotion/advertisement which appeared in the confirmation e-mail belonged to a 3rd party, in this case Entertainment Rewards. The site that the link took you to is not a part of Hotels.com, and the terms and conditions present on the site are not in any way written, conducted, or influenced by Hotels.com. They belong completely to Entertainment Rewards. As far as I know, those particular promos/ads are no longer appearing in Hotels.com confirmation e-mails.
Hcom Ccare
Springfield,#6UPDATE Employee
Wed, January 23, 2008
Hi, my name is Matt and I am a Lead Agent with Hotels.com Customer Care. My office is in Springfield, MO. I would simply like to point out that although the initial hotel reservation was made through Hotels.com, the "$10 off" promotion/advertisement which appeared in the confirmation e-mail belonged to a 3rd party, in this case Entertainment Rewards. The site that the link took you to is not a part of Hotels.com, and the terms and conditions present on the site are not in any way written, conducted, or influenced by Hotels.com. They belong completely to Entertainment Rewards. As far as I know, those particular promos/ads are no longer appearing in Hotels.com confirmation e-mails.