Complaint Review: Entertainment Rewards - Troy Michigan

Although the individual that left this information was rude in his/her delivery relating to the terms of the company;the information was somewhat helpful. However, those seeking to contact the company with the number the individual provided might just want to use the web site considering the fact that the number given is a sex hotline number.

Although the individual that left this information was rude in his/her delivery relating to the terms of the company;the information was somewhat helpful. However, those seeking to contact the company with the number the individual provided might just want to use the web site considering the fact that the number given is a sex hotline number.

Although the individual that left this information was rude in his/her delivery relating to the terms of the company;the information was somewhat helpful. However, those seeking to contact the company with the number the individual provided might just want to use the web site considering the fact that the number given is a sex hotline number.

Although the individual that left this information was rude in his/her delivery relating to the terms of the company;the information was somewhat helpful. However, those seeking to contact the company with the number the individual provided might just want to use the web site considering the fact that the number given is a sex hotline number.

Look, if you are getting this many complaints about the way you do business, then you ought to think about how you still offer your product but in a way that people understand and want. Obviously we're not all idiots, but clearly many of us (my 16 year old son included) do not read everything and especially do not read the fine print. Therefore, why not make it more prominent on your page so that people know what they are purchasing. Make it more clear what the terms are - TOU's are the same as a legal contract and many people don't understand that. The onus should not be on the consumer - you should provide them the information so that not only so they understand but you have done everything you can to advise them what their rights are. Wouldn't it be better to acquire your clients because they wanted and valued your service instead of by default? You might even think of sending an email to the customer letting them know their trial period is up and ask them if they really want to purchase the service! How difficult would it be to set up an email blast to all of those people a few days before the trial is to expire? I realize this is the type of customer service your company is not used to providing and I am sure you acquire enough customers for just a few months before they cancel to make all this hassle and bad press worthwhile, but you just might want to think about changing your image. At this point, I can't imagine anyone wanting to do business with you knowingly and sooner or later it will hurt Ticketmaster and every other business partnered with you. Sooner or later someone will find a way to shut you down.

The information is requested under the guise of completing the purchase you initially intented. When buy tickets, in particular, you are under the gun to get the purchase done quickly and enter information that seems reasonable to complete the order. By not 'unchecking' a box, you sign yourself up, unknowingly, for a monthly charge for a service you do not even know you are getting. I think the practice is despicable. If you can not provide a legitamate service and have to trick people out of their money, you have no business selling to the public. I for one, will never use Ticketmaster, Entertainment rewards or any of the other sister companies of this underhanded corporation.